Temiloluwa Aruwajoye
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Amazing Grace Health Care
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Specialist
Epic Consultancy
06.2020 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Science - Business Administration Anf
Achievers University
NigeriaSkills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Microsoft Office
- Attention to Detail
- Customer Account Management
- Continuous Improvement
Timeline
Customer Service Representative
Amazing Grace Health Care
09.2022 - Current
Customer Service Specialist
Epic Consultancy
06.2020 - 09.2022
Bachelor of Science - Business Administration Anf
Achievers University
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