Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Temisha White

Richmond,TX

Summary

Seasoned healthcare professional with 20 years of experience, adept in medical records management and delivering exceptional customer service. Expertise in scheduling, insurance verification, and HIPAA compliance, honed as a Clinical Manager and Medical Assistant.Resourceful Virtual Relationship Manager skilled at maintaining high productivity and efficiently completing tasks. Specialize in customer relationship management software, digital communication platforms, and data analysis to enhance client engagement. Excel in active listening, empathy, and problem-solving to deliver exceptional remote customer service and support.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Medical Records/Clinical Manager

Modern Heart & Vascular
Humble, TX
03.2020 - 11.2024
  • Facilitated adherence to HIPAA regulations through effective management of staff activities.
  • Managed the preservation and structure of health documents, guaranteeing correctness and availability.
  • Delivered exceptional customer service, addressing patient inquiries and concerns with professionalism.
  • Liaised between patients and physicians and educate patients and caregivers on diagnoses, treatment plans and wound or disease management.

Credit and Collections Representative

iQor
Remote
03.2018 - 03.2020
  • Handled high volume of inbound calls, ensuring customer satisfaction through effective payment transactions and addressing inquiries.
  • Created customized payment plans to address unique customer requirements and enhance financial results.
  • Managed customer relocation requests with precision.

Warehouse Associate

Amazon
Houston, TX
10.2018 - 02.2019
  • Oversaw sorting process and preparation for packages.
  • Ensured accuracy in inventory management, supporting efficient product flow to delivery points.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Fostered positive working relationships with internal staff members while providing superior customer service.

Front Desk Receptionist/Medical Assistant

Lymphedema & Wound Care Institute
Houston, TX
03.2011 - 10.2018
  • Oversaw appointment scheduling, insurance verification, and co-payment processing for an efficient office environment.
  • Displayed expertise in EMR systems, enhancing patient data management.
  • Delivered clinical support by measuring vitals, prepping patients for procedures, and applying multi-layer compression bandages.

Education

Associate's degree - Health Science

Florida Career College
Houston, TX
12.2022

Diploma -

C.L.C High School
Houston, TX
06.2000

Skills

  • Documentation
  • HIPAA Compliance Expertise
  • Problem Solver
  • Effective Team Contributor
  • Service Excellence
  • Call Center Operations
  • Front Office
  • CPR
  • Clinical Documentation Expertise
  • Proficient in Medical Nomenclature

Certification

  • CPR Certification
  • First Aid Certification
  • Certified Professional Coder
  • Certified Coding Specialist
  • RHIT
  • Medical Billing Certification
  • Certified Coding Associate
  • Epic Certification
  • Certified Property Manager
  • CMCA
  • Medical Coding Certification
  • RHIA
  • AHIMA

Timeline

Medical Records/Clinical Manager

Modern Heart & Vascular
03.2020 - 11.2024

Warehouse Associate

Amazon
10.2018 - 02.2019

Credit and Collections Representative

iQor
03.2018 - 03.2020

Front Desk Receptionist/Medical Assistant

Lymphedema & Wound Care Institute
03.2011 - 10.2018

Associate's degree - Health Science

Florida Career College

Diploma -

C.L.C High School

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Temisha White