TEMITOPE OLABANJO
FULSHEAR
Summary
Detail-oriented Customer Service Representative with expertise in enhancing financial management through customized payment solutions. Focused on efficiently resolving inquiries and fostering high customer satisfaction in team-oriented settings. Demonstrates strong skills in transaction processing, issue resolution, and record maintenance, complemented by effective communication and organizational abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Blazing Ice Associates
Houston
04.2021 - 03.2026
- Engaged clients professionally, actively listening to concerns for effective resolution.
- Provided solutions to customers in alignment with company service policies.
- Answered incoming customer inquiries promptly and effectively.
- Consistently exceeded performance indicators through positive interactions and product knowledge.
- Collaborated with management teams to remain informed about new products, services, and policies.
- Conducted research and implemented changes to customer policies based on established procedures.
- Provided continuous feedback and coaching to enhance team performance and collaboration.
Customer Service Representative
CIVIC NIGERIA LIMITED
Lagos
02.2019 - 03.2021
- Managed customer service by responding to inbound calls, chats, and emails, ensuring timely and effective communication.
- Enhanced customer satisfaction by providing informed and friendly support, addressing concerns effectively.
- Guided customers through payment processes and developed personalized account recovery plans to enhance customer experience.
- Resolved billing issues through direct consultations with customers.
- Developed strong relationships with customers through personalized assistance.
- Conducted outbound calls to gather important account information. to gather necessary account information.
Education
B.Eng. - Material and Metallurgical Engineering
Kwara State University
Nigeria08-2020
Skills
- Customer Service Excellence
- Data Entry Management
- Customer feedback management
- Microsoft outlook
- Inbound and outbound calling
- Cash Handling & POS Systems
- Microsoft Excel
- Microsoft Office Suite
- Problem solving
- Time management
- Team collaboration
- Strong teamwork
- Team Support
- Conflict resolution
- Effective communication
- Verbal and written communication
- Supply Management
- Verbal and written communication
Timeline
Customer Service Representative
Blazing Ice Associates
04.2021 - 03.2026
Customer Service Representative
CIVIC NIGERIA LIMITED
02.2019 - 03.2021
B.Eng. - Material and Metallurgical Engineering
Kwara State University