Temitope Yussuf
Grove City,OH
Summary
Skilled in IT service management and a customer service expert, I enhanced customer satisfaction and productivity at Amazon Fulfilment Center by ensuring timely order fulfillment and resolving complex inquiries. Demonstrated adaptability and effective communication at Independence Home Health, improving patient care through personalized assistance and accurate documentation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Home Health Aide
Independence Home Health
01.2020 - Current
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Order Processor
Amazon Fulfilment Center
05.2023 - 09.2024
- Provided support to customer service representatives in resolving complex inquiries relating to orders or shipments.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
- Adhered to legal regulations to run compliant operations.
- Updated company tracking system with latest information.
- Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
Education
Computia A+ in View - IT
NSCUTEC
Columbus, OHCertificate - Python
NSCUTEC
Columbus, OH12-2024
Certificate - Google IT Support
NSCUSTEC
Columbus, OH10-2024
High School Diploma -
National College Gbagada
Lagos, Nigeria06-2000
Skills
- System Upgrades
- IT risk management
- Application installations
- IT service management
- Software Installation
- Technical Troubleshooting
- Data Recovery
- Customer service expert
- Customer Service
- Product Troubleshooting
- User Support
Certification
- Google IT Support Professional Certificate - Google.
Additional Information
I recently completed Google It support professional certificate a hand on IT support program that cover trouble shooting, customer services, networking, operating system (window and linux), system administeration and security. One of my greatest passion id helping people solve their problems.
Timeline
Order Processor
Amazon Fulfilment Center
05.2023 - 09.2024
Home Health Aide
Independence Home Health
01.2020 - Current
Computia A+ in View - IT
NSCUTEC
Certificate - Python
NSCUTEC
Certificate - Google IT Support
NSCUSTEC
High School Diploma -
National College Gbagada
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