TEMOOR ASHRAF
Summary
Accomplished professional with over 3 years in B2C sales, business analysis, and customer service. Skilled in identifying customer needs, crafting solutions, and using data analytics to boost sales. Proficient in CRM software and adept in fast-paced environments. Holds a Computer Science degree with a Marketing minor. Known for excellent communication, strategic thinking, problem-solving skills, and a commitment to continuous learning. Renowned for resilience, adaptability, and a customer-centric approach. Demonstrates a strong ability to multitask, manage customer expectations, and deliver superior service. Committed to leveraging technical acumen and marketing insights to drive business growth and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Analyst
AT&T
04.2022 - 06.2023
- Proficient in using sales analytics to drive sales strategies, improve customer experience, and increase revenue
- Worked with business team to identify customer needs and present effective solutions
- Utilized data analysis to prepare forecasts, identify trends, and inform sales strategies
Sales Analyst
Verizon
02.2021 - 03.2022
- Managed customer requirements and expectations in a B2C sales environment, focusing on the Gift Card platforms
- Contributed to the functional design, architecture of the solution, and product configuration to meet diverse consumer needs
- Performed User Acceptance Testing to ensure that the developed solutions met customer requirements and contributed to sales growth
Customer Service Representative
Nespresso USA Inc
07.2020 - 01.2021
- Overseeing B2C customer management, sales enhancement, and superior service delivery
- Skilled in troubleshooting, providing tailored solutions, and improving customer experiences
- Contributed to procedural development and managed customer interactions using MS Office and MS Teams
- Showcased strong time management and problem-solving skills in a high-pressure environment, consistently meeting deadlines
Education
Bachelor of Science - Computer Science, Marketing
Queens College. City University of New York
Queens, NY02.2023
Business Administration
Queensborough Community College of The City University of New York
Oakland Gardens06.2021
Skills
- Strong interpersonal and communication skills
- Ability to build and maintain customer relationships
- Proficiency in CRM software
- Ability to interpret and utilize sales data
- Analytic thinking
- Self-Motivated
- Ability to multitask
Timeline
Sales Analyst
AT&T
04.2022 - 06.2023
Sales Analyst
Verizon
02.2021 - 03.2022
Customer Service Representative
Nespresso USA Inc
07.2020 - 01.2021
Bachelor of Science - Computer Science, Marketing
Queens College. City University of New York
Business Administration
Queensborough Community College of The City University of New York
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