Tempess Smith

• Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Resolve issues and inquiries regarding health and wellness of beneficiaries
• Scheduling new patient provider appointments for beneficiaries.
• Setting up online pharmacy mail order systems for beneficiary.
• Maintaining benefits records of the beneficiaries.
• Establishing authentic and personable relationships built on integrity, trust, and empathy.
• Maintained client engagement and relationships by sending mailers for birthdays, holidays, and anniversaries.

• Generated consistent business through exceptional customer service.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Responding promptly to calls, emails, or chats from customers who have questions.
• Assisting and troubleshooting issues pertaining to websites or applications.
• Transferring data from documents into the client's system.
• Answering questions regarding products or services the customer may have.
• Managed customer orders and ensured their successful fulfillment.
• Implemented effective order management strategies to optimize customer satisfaction.

• Educate and guide prospects through their final expense life insurance options.
• Developed and maintained thorough product knowledge in order to disclose the value and importance of the company.
• Utilized advanced secure CRM software capabilities to segment and target a high value client base.
• Maintained thorough records of all transactions, communications, and policyholder interactions.
• Implemented a comprehensive client review process that resulted in 30% policy renewals fully adhering to the National Association of Insurance Commissions (NAIC) guidelines, thereby enhancing customer satisfaction and trust in adherence to regulatory

standards.

• Achieved a customer satisfaction score of 97% through exceptional customer support and the delivery of customized insurance solutions tailored to individual

client needs.

• Developed nutrition plans for clients to assist with meeting diet and lifestyle goals.
• Developed nutrient-dense recipes and flexible meal templates to meet daily nutritional objectives.
• Maintained composure and work performance quality while under stress.
• Sanitized pots, pans, utensils, kitchen appliances and equipment to stay in accordance with safety guidelines.
• Maintained high personal grooming standards and uniform presentation for professional representation of the company.

• Maintained payroll information by calculating, collecting and entering data.
• Processed new hire paperwork and documents.
• Verified timekeeping records and handled any discrepancies with employees.
• Maintained employee privacy and protected payroll operations by keeping all information confidential.
• Responded to employee questions and requests for information in timely and knowledgeable fashion.
• Independently maintained 100% accuracy in transferring correct data from payroll spreadsheets into technology system.