Tempest Reese
Opelika,AL
Summary
Hardworking, reliable associate known for having great multitasking and time-management skills. Experienced with stepping into roles and quickly making positive changes to drive company success. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent at working with all types of customers in any setting. Devoted to giving every customer a positive and memorable experience. Will never let any customer leave unsatisfied and will work hard to manage expectations and prevent conflicts. Motivational leader, organizational problem-solver with advanced supervisory skills. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. History of building long-lasting, loyal relationships. Enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Goal-driven with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. A committed job seeker with a history of meeting company needs with consistent practices. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Family Dollar
Opelika, AL
10.2023 - Current
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Established processes for monitoring customer satisfaction levels.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assigned work and monitored performance of project personnel.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Hotel Receptionist
Best Western
Opelika, AL
01.2023 - 10.2023
- Managed check-in, check-out and guest service tasks
- Confirmed group reservations and arranged personal services for preferred customers and attendees of special events
- Resolved problems with rooms by contacting housekeeping and maintenance to address issues
- Registered and assigned rooms to guests, provided room keys, received messages and maintained accounts
- Managed complaints, handled disputes and resolved conflicts
- Answered inquiries about hotel services travel directions, nearby shopping, restaurants and entertainment venues
- Verified customer credit and payments during check-ins.
- Handled cash transactions accurately while adhering to established accounting procedures.
- Informed housekeeping staff of any special requests made by guests.
- Resolved billing discrepancies between guest accounts and invoices.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
Rx Education Specialist
Concentrix
Work From Home, AL
12.2020 - 12.2022
- Created and maintained account profiles covering established and prospective customers
- Cultivated relationships with physicians and healthcare providers to drive sales
- Created customer satisfaction survey to identify issues and determine appropriate resolution
- Responded to questions and followed up on customer interactions
- Met team and client performance metrics, goals and deadlines
- Managed time by prioritizing workload and juggling multiple tasks simultaneously
- Served as friendly first point of contact for customer inquiries.
- Responded promptly to customer calls and emails regarding product issues and complaints.
Cashier
Walmart Neighborhood Market
Auburn, AL
01.2017 - 02.2019
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Balanced cash drawers at shift beginning and end
- Cleaned and sanitized checkouts and other high-touch surfaces
- Resolved conflicts with customers and looked for opportunities to improve satisfaction
- Greeted customers with prompt and friendly service
- Maintained knowledge of current products and proper pricing
- Assisted customers with locating hard-to-find items.
- Discounted purchases by scanning and redeeming coupons.
- Counted and balanced cashier drawers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Quality Inspector
Touchstone Precision
Auburn, AL
07.2015 - 01.2017
- Performed inspections on incoming materials against weight, dimensional and tensile criteria
- Completed first-piece inspections to evaluate fabrication process and requirements, documenting results
- Initiated re-inspection to check resolution of identified production problems
- Marked non-conforming items with reason for rejection to guide future processing
- Removed defects from material surfaces for more polished finish
- Checked incoming supplies against purchase orders
- Measured dimensions of completed products to verify consistency and accuracy.
- Performed visual inspections of components for surface defects such as scratches, dents, burrs.
Education
Bachelor of Science - Health Managment
University of Phoenix
Phoenix, AZ01-2027
High School Diploma -
Opelika High school
Skills
- Client education
- Client relationship management
- Verbal communication
- Conflict resolution
- Customer service
- Retail marketing
- Order processing
- Refunds processing
- Multi-line telephone operations
- Product knowledge
- Sales Monitoring
- Cost Reduction
- Employee Performance Evaluations
- Operations Management
- Customer Relations
- Staff Management
- Customer Rapport
- Team Motivation
- Microsoft Office Expertise
- Customer Relationship Management (CRM)
- Greeting Customers
- Front Desk Operations
- Professional Communication
- Installing Equipment
- Educating Customers
- Device Installation
- Troubleshooting and Repair
- Inbound and Outbound Calling
- Paperwork Processing
- Account Updating
- Data Entry
- Data Collection
- Appointment Scheduling
- Product Knowledge
- Complaint Resolution
Certification
- Medical Records certificate ( August 28,2023)
Timeline
Assistant Manager
Family Dollar
10.2023 - Current
Hotel Receptionist
Best Western
01.2023 - 10.2023
Rx Education Specialist
Concentrix
12.2020 - 12.2022
Cashier
Walmart Neighborhood Market
01.2017 - 02.2019
Quality Inspector
Touchstone Precision
07.2015 - 01.2017
Bachelor of Science - Health Managment
University of Phoenix
High School Diploma -
Opelika High school