Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tempestt Washington

MD

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Social Media Account Marketing Manager

Thunder and Lightning LLC
, MD ( Promotion )
03.2022 - Current
  • Creates and publishes quality original content on selected social media networks to communicate company messages.
  • Analyzes market data to determine ways to reach target audience or intended segments.
  • Participates in virtual marketing-related events and posted highlights on social media networks to share information and reinforce company messages.
  • Liaise with the CEO to conceptualize and pitch strategic social campaigns and content plans.
  • Builds and maintains corporate image, brand, and identity.
  • Designs websites, portals, and large-scale web applications.
  • Updates and monitors content on Google, LinkedIn, TikTok, and Instagram/reels.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Assisted in creating budgets for departmental expenses including personnel costs.

VE Host

ARTECHOUSE
, DC
06.2023 - 11.2023
  • Top 3 employee to reach merchandise sale goal
  • Built and maintained relationships with peers and upper management to drive team success.
  • Communicated clearly with customers in person driving positive experiences.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Took reservations over phone and in person.
  • Processed payments from customers using a POS system.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Administrative Assistant

Thunder and Lightning LLC
, MD
01.2022 - 03.2022
  • Maintained database of media contacts
  • Assistsed with drafting presentations, and other communication items
  • Represent Thunder and Lightning LLC at concerts,conferences and events
  • Worked on projects, completing work within set deadlines and budget limits. Coordinated with other departments/CEO if needed
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Composed correspondence, reports and meeting notes.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.

Campus Tour Guide

Curry College, Office Of Admissions
, MA
08.2019 - 05.2023
  • Toured school with parents considering enrolling students in school, presenting college in positive light.
  • Managed university social media accounts, photographing and posting on campus events on Facebook, Twitter and Instagram to promote student involvement and organization visibility.
  • Sorted incoming mail and directed to correct personnel each day.
  • Set up booth for information and activities at campus events and independently at strategic locations to distribute informative materials and process new student enrollments.
  • Developed working relationship with representatives from local and campus news media, bringing attention to community events through periodicals, social media and radio.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Social Media Intern

Curry College Sodexo Dining
, MA
01.2022 - 02.2022
  • Communicated clearly and concisely, both orally and in writing.
  • Employed storytelling for digital content and developed unique campaigns to promote brand engagement.
  • Connected with customers by responding to comments and tagged photos with engaging questions and remarks.
  • Constructed editorial calendars to manage content and plan specific and timely marketing campaigns based on event launch dates.
  • Used web programming software and knowledge of HTML and XML to develop transactional web applications.

Retail Sales Associate

Beauty Mart LLC
, MD
06.2021 - 08.2021
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Greeted customers to determine wants or needs.

Social Media Coordinator

The ARTSS LLC
, MD
01.2020 - 01.2021
  • Wrote social media content to increase engagement with customers.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, and revenue-focused activities.
  • Supported SEO initiatives to improve content, keywords and branding.
  • Designed websites, portals and large-scale web applications.

Education

Bachelor of Arts - Communication, Concentration Public Relations

Curry College
Milton, MA

Skills

  • Brand Development and Awareness
  • Proficient in Adobe Creative Suite
  • Motivated Team Player
  • SEO Strategies
  • Interdepartmental Communication
  • Design Software: Sketch, Invision, Photoshop, Canva
  • Issue and Complaint Resolution
  • Customer Relations
  • Mail and Package Distribution
  • Used software such as Peek, Survey Monkey, Mailchimp, and Mondaycom
  • Cash Register Operations
  • CRMS

Certification

  • Foundations of Digital Marketing and E-Commerce

Languages

Spanish
Limited
Urdu
Elementary

Timeline

VE Host

ARTECHOUSE
06.2023 - 11.2023

Social Media Account Marketing Manager

Thunder and Lightning LLC
03.2022 - Current

Administrative Assistant

Thunder and Lightning LLC
01.2022 - 03.2022

Social Media Intern

Curry College Sodexo Dining
01.2022 - 02.2022

Retail Sales Associate

Beauty Mart LLC
06.2021 - 08.2021

Social Media Coordinator

The ARTSS LLC
01.2020 - 01.2021

Campus Tour Guide

Curry College, Office Of Admissions
08.2019 - 05.2023

Bachelor of Arts - Communication, Concentration Public Relations

Curry College

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