TeMya Mann
Daytona Beach,FL
Summary
Achieved high levels of customer satisfaction through dedicated service and support. Drove team success by implementing innovative strategies that resulted in improved outcomes. Fostered a culture of mentorship that empowered peers to excel in their roles.
Overview
9
9
years of professional experience
Work History
Customer Service Representative ; Quality Auditor
Proctor Financial Inc.
08.2021 - Current
- Answer calls professionally in a fast paced call center atmosphere
- Research required information using available resources & systems
- Provide customers with product & service information
- Indenting & immediately service or escalate high priority issues prioritizing & taking initiative
- Document call logs and resolve call center work orders
- Quality Auditor
- Performs call monitoring and coaching evaluations for assigned staff
- Provides feedback to call center agents
- Participates in design of call monitoring formats and quality standards
- Participates in customer and client calibrations
- Performs call monitoring and provides trend data to Call Center management team
- Uses quality monitoring system to compile and track performance at team and individual level
- Excellent organization skills with the ability to work as a team and independently
- Ability to multi-task between various software programs
- Assist with call volume as needed
- Problem solving and problem resolutions skills
- Handle questions and complaints in compliance with state regulations where applicable
- Solid analytical skills
- Provide continuous training and back up support to teammates.
- Other duties as assigned
Cashier ; Shift Lead; Supervisor
Daytona Lagoon
04.2017 - Current
- Greeted customers made sure items scanned properly applied coupons and discounts.
- Processed payments and ringing up on sales on computerized cash registers.
- Answered questions about merchandise, store policies and ongoing promotions.
- Assist as needed to ensure guest service standards and efficient operations.
Customer Service Representative
TTEC
09.2019 - 06.2021
- Establish customer relationships, build rapport and follow up with customers as needed.
- Provided friendly service that includes responding to questions regarding policy coverages, changes and billing clarification.
- Educating customers about different insurance options.
- Paying attention to details making corrections that needs to be made on accounts.
Hostess
Halifax Health
03.2019 - 10.2019
- Assembles and delivers room service trays to patients
- Delivers floor stocks, nourishments, and tube feeding & patient care units
- Excellent customer service skills, team work, ability to work proactively solve problems with supervisor & teammates.
Education
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Warner Christian Academy
South Daytona, FL05.2018
Skills
- Directed stakeholder collaboration to achieve successful project outcomes Championed initiatives that fostered team synergy and enhanced communication Cultivated strategic partnerships to elevate project results and stakeholder engagement
- Delivered assistance and mentorship to individuals in need, enhancing their potential for positive results
- Created innovative visual and written materials aimed at enhancing audience engagement
- Designed and delivered training workshops aimed at fostering ongoing professional growth and skill improvement
- Fostered collaboration and addressed conflicts to enhance team dynamics and performance
- Developed critical understanding to support effective problem resolution and informed decision-making processes
- Established adaptable work schedules to foster a productive and satisfying work environment for team members
- Enhanced visual and textual elements of presentations through proficient use of advanced Microsoft Word and PowerPoint functions
- Employed Microsoft Word to enhance document formatting and PowerPoint to create engaging visual presentations
Timeline
Customer Service Representative ; Quality Auditor
Proctor Financial Inc.
08.2021 - Current
Customer Service Representative
TTEC
09.2019 - 06.2021
Hostess
Halifax Health
03.2019 - 10.2019
Cashier ; Shift Lead; Supervisor
Daytona Lagoon
04.2017 - Current
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Warner Christian Academy