Tena Westendorf
Springfield,IL
Summary
Led customer service initiatives to elevate client engagement and retention. Oversaw management processes to optimize team performance and operational workflows. Developed and implemented marketing campaigns that significantly increased brand visibility and market reach.
Overview
15
15
years of professional experience
Work History
Electronic Monitoring Officer
Office of Statewide Pretrial
06.2024 - Current
- Monitors alerts and notifications received; research and act; accordingly
- Professionally communicate with stakeholders as well as the defendants and victims
- Monitor new arrest
- Install monitors when needed
- Complete incident and violation reports; progress reports and note
- Review Court orders to make sure individuals are complying and update as needed
- Became knowledgeable about IntelliTrack, the app, CSS, as well as protocols
- Trained new hires
Sr. Verification Specialist
First Advantage
06.2023 - 06.2024
- Trained new employees per protocol in the systems that we used
- Verify a person’s education and employment by calling, emailing, or faxing depending on the preferred method the source wants
Payroll Specialist
OSF Healthcare
03.2022 - 10.2022
- Collect, compile and enter payroll data using API and UltiPro (UKG) software to help solve payroll situations.
- Review and verify source documents with completing appropriate documentation to ensure appropriate pay and coverage.
- Process terminations and transfers on the payroll side of PTO and sick time.
- Prepare and print payroll reports of earnings, hours worked, taxes, insurance, leave
- Email to HR and/or Mission Partners Address employee's pay-related concerns and provide accurate payroll information.
- Complete requests for pay-related documents including statements and verifications.
- Ensure compliance with federal and state regulations and guidelines
Youth Development Specialist
Youth Development Specialist
06.2021 - 09.2022
- Served potentially aggressive and combative juveniles in correctional settings by managing a wide variety of temperaments.
- Managed crises by minimizing physical force and re-establishing direct contact with juveniles upon stabilization of situation.
- Strived to attain constructive relationships with juveniles by developing trust and mutual respect and learning interests and abilities.
- Maintained direct involvement with juveniles by being present on the detention floor.
- Enforced security by maintaining constant visual contact and performing random searches.
- Identified and settled disputes between residents to prevent the escalation into major problems.
- Encouraged appropriate juvenile behavior by acting as role model and demonstrating positive communication.
- Monitored CCTV feeds in the master control room to keep a close eye on all areas of the person.
- Always followed the proper procedures to protect both residents and staff.
- Conducted thorough searches of residents and their rooms to identify and remove contraband materials.
General Manager
Homewood Grill
08.2010 - 06.2021
- Serve Safe Certified
- Coordinated inventory, stocking, and ordering. Received, checked-in and stocked merchandise throughout the restaurant, helped maintain store inventory levels and assisted with orderliness.
- Completed forecasts to determine needed inventory.
- Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
- Washed, peeled, cut and measured recipe ingredients.
- Upheld food safety standards always
- Completed Training of new employees
Head Volleyball Coach
Dieterich High School
08.2016 - 04.2021
- Checked academic success for players, ensuring that each maintained all eligibility requirements.
- Scheduled, organized and attended all practices with athletes and additional coaching staff.
- Encouraged understanding of rules and regulations of volleyball at High School level by explaining key details to players.
- Checked equipment and monitored common areas to maintain neatness, organization and proper upkeep while remaining vigilant on safety protocols.
- Built strong media and community relationships through positive interaction and communication in support of sport program.
- Organized players’ nights and other special events to promote sport program and cultivate positive relations with players, families and local community members.
Information and Assistance Specialist
Heartland Human Services
10.2012 - 12.2017
- Gather community resources and coordinated referrals to obtain services.
- Documented services and collected required data for evaluation.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Explained eligibility for Medicare and Medicaid and affordability options to patients; and helped apply for what was needed
- Reviewed criteria for different aid programs to determine eligibility for various applicants
Education
Doctor of Law - JD - Criminal Justice and Corrections
Liberty University
Master of Science - MS - Sports Management
Southern New Hampshire University
01.2020
B.S. - Business Administration specializing Marketing
Southern Illinois University, Edwardsville
01.2011
Associate of Science - Business
Lake Land College
01.2008
Skills
- Achieved seamless communication that improved team dynamics Resolved critical problems that led to enhanced operational efficiency Led teams to exceed project objectives through strategic collaboration
Timeline
Electronic Monitoring Officer
Office of Statewide Pretrial
06.2024 - Current
Sr. Verification Specialist
First Advantage
06.2023 - 06.2024
Payroll Specialist
OSF Healthcare
03.2022 - 10.2022
Youth Development Specialist
Youth Development Specialist
06.2021 - 09.2022
Head Volleyball Coach
Dieterich High School
08.2016 - 04.2021
Information and Assistance Specialist
Heartland Human Services
10.2012 - 12.2017
General Manager
Homewood Grill
08.2010 - 06.2021
Master of Science - MS - Sports Management
Southern New Hampshire University
B.S. - Business Administration specializing Marketing
Southern Illinois University, Edwardsville
Associate of Science - Business
Lake Land College
Doctor of Law - JD - Criminal Justice and Corrections
Liberty University