Tena L. Scallan
Naples,Florida
Summary
Client-focused operations and administrative professional with 25+ years of experience managing high-volume client interactions, coordinating services, and driving outcomes in fast-paced environments. Proven ability to build trust quickly, manage inbound inquiries, and guide clients through complex decisions. Strong background in CRM systems, workflow optimization, and consistent follow-up to improve conversion and client satisfaction. Seeking a remote, part-time role in operations, client support, or intake coordination.
Overview
25
25
years of professional experience
Work History
Remote Operations Manager
Creating New Hope Senior Living Advisors
2024.01 - 2026.01
- Managed high-volume inbound client pipeline using CRM systems, ensuring consistent follow-up and client progression
- Conducted follow-ups and guided families through service decisions
- Matched clients with appropriate solutions based on needs
- Coordinated communication between clients and service providers
- Maintained consistent engagement to move clients through the decision process
Founder & Operations Consultant
The Ultimate Caregiving Expert
2017.01 - Current
- Built and scaled a digital platform serving 10,000+ monthly users
- Created systems to guide clients through complex caregiving decisions
- Developed digital content, workflows, and client resources
- Managed website operations, email marketing, and automation tools
- Delivered structured consulting and decision support to clients navigating complex care situations
- TheUltimateCaregivingExpert.com
Owner / Administrator
Independent Living Services, Inc.
1999.01 - 2012.01
- Managed full operations of caregiving service business
- Oversaw staff hiring, training, and scheduling
- Coordinated client intake, service planning, and care delivery
- Grew business to $400K+ revenue through strong client relationships
Administrative & Healthcare Support Role
1992.01 - 1999.01
- Managed scheduling, payroll, and administrative workflows
- Supported patient intake and communication in fast-paced environments
- Maintained records, reporting, and operational coordination
Education
Associate of Science - Medical Administration
Nunez Community College
1991-01
Skills
- Client Intake & Relationship Management
- Workflow & Process Improvement
- CRM Systems
- Scheduling & Coordination
- Inbound Sales & Client Support
- Problem Solving & Decision Support
- Follow-Up & Pipeline Management
- Communication & Emotional Intelligence
- Google Workspace
- Zapier
- WordPress
- Elementor
- MailerLite
- Workflow automation
- Database management
- Email campaigns
- Segmentation
Accomplishments
- Managed high-volume client pipelines in remote environments
- Built a platform reaching 10K+ monthly users
- Supported hundreds of families through complex decisions
- Improved workflows and follow-up systems for better outcomes
Timeline
Remote Operations Manager
Creating New Hope Senior Living Advisors
2024.01 - 2026.01
Founder & Operations Consultant
The Ultimate Caregiving Expert
2017.01 - Current
Owner / Administrator
Independent Living Services, Inc.
1999.01 - 2012.01
Administrative & Healthcare Support Role
1992.01 - 1999.01
Associate of Science - Medical Administration
Nunez Community College