Tenasia Guidry
Powder Springs,GA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Willing to work with new people and try new skills to better a company and to better myself. Looking forward to bettering the future.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart
Powder Springs, GA
11.2022 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Kroger
Powder Springs, Georgia
05.2021 - 12.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Multi tasked for customers needs in person and also on phone calls.
Walgreens
Cashiers
Powder Springs, GA
01.2021 - 07.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
Education
Hiram High School
Hiram, GA12-2023
Skills
- Data Entry
- Appointment Scheduling
- Inbound and Outbound Calling
- Account updating
- Product Knowledge
- Data Collection
- Call Management
- Scheduling
- High-energy attitude
- Researching
- Payment Processing
- Customer Education
- Problem-solving abilities
- Credit card payment processing
- Call Center Operations
- Microsoft PowerPoint
- Sales closing
- Administrative Support
- Order Fulfillment
- Critical Thinking
- Grammar
- Receiving support
- Call triaging
- Computer Proficiency
- Product Promotion
- Project management abilities
- Business development understanding
Timeline
Customer Service Representative
Walmart
11.2022 - 04.2024
Customer Service Representative
Kroger
05.2021 - 12.2021
Walgreens
Cashiers
01.2021 - 07.2021
Hiram High School