TENAYA MILLER
IHSS
Oakland,CA
17
years of professional experience
Experienced Patient Services and Practice Coordination Professional with over 20 years in high-volume outpatient and specialty care. Expertise includes patient registration, appointment scheduling, insurance verification, and referral coordination. Skilled in managing complex workflows, resolving patient concerns, and ensuring HIPAA compliance while providing patient-centered care. Competent in EPIC, Advantx, IME Centric, Microsoft Office Suite, and Google Workspace.
Work History
In-Home Care Specialist
1 Year 6 Months- Provide compassionate, dependable in-home care and support with daily living needs.
- Assist with personal care, including grooming, dressing and preparing meals.
- Provide transportation and accompaniment to medical appointments.
- Provide personal care assistance, ensuring comfort and safety for clients in their homes.
- Monitor and communicate changes in the individual's condition, needs and cognitive functioning.
- Maintain accurate records of services provided and follow all applicable safety, confidentiality , and care guidelines.
- Coordinate with healthcare professionals to facilitate effective communication regarding client needs.
- Schedule appointments and administer medicine as prescribed.
Patient Coordinator
7 Years 2 Months- Coordinated scheduling for over 20 physicians and specialists, ensuring timely patient access to care.
- Managed patient registration, appointment scheduling, insurance verification, and referrals to streamline patient onboarding.
- Coordinated complex scheduling for more than 20 physicians and specialists.
- Resolved scheduling conflicts and patient concerns while ensuring HIPAA compliance.
- Resolved scheduling conflicts and addressed patient concerns, maintaining HIPAA compliance throughout the process.
Patient Services Supervisor
7 Years- Oversaw patient registration, scheduling, insurance verification, referrals, and authorizations to enhance patient experience.
- Supervised front-office operations and patient service functions, ensuring smooth daily operations in busy multi-provider practice for over 20 physicians.
- Supervised front-office operations and patient service functions for a busy multi-provider practice.
- Trained and onboarded new employees on office procedures and customer service standards, fostering a knowledgeable and efficient team.
Patient Services Coordinator
1 Year 3 Months- Coordinated patient intake, registration, scheduling, insurance verification, and co-payment collection to ensure efficient patient flow.
- Prepared charts and documentation that enhanced support for physicians and nursing staff.
- Maintained accurate patient records, facilitating seamless patient care delivery.
Education
High School Diploma
Skills
Patient Registration | Appointment Scheduling | Check-In/Check-Out
Insurance Verification | Referrals & Authorizations | Patient Access
EPIC EMR
Compliance & Regulatory Knowledge
Telephone Encounters
Patient Care Management
Customer Service Excellence
Training and Onboarding
Revenue Cycle Support
Time Management
Healthcare Operations
Clinical Documentation
Cross-Functional Collaboration
Data Entry & Accuracy
Personal Information
Title: SENIOR PATIENT SERVICES & PRACTICE COORDINATOR
Timeline
In-Home Care Specialist
IHSS
04.2025 - CurrentRead More
Patient Coordinator
ExamWorks
10.2017 - 12.2024Read More
Patient Services Supervisor
Warbritton & Associates
09.2010 - 09.2017Read More
Patient Services Coordinator
East Bay Endoscopy Center
06.2009 - 09.2010Read More
Galileo Academy of Science And Technology
High School Diploma
Read More