Tencena Sawyers
Bossier City,LA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Belk
10.2021 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Informed customers about special promotions and provided detailed information for various products.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Retention Representative
Comcast
02.2022 - 08.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Adhered to appropriate legal scripting when required.
- Developed new strategies for customer retention activities.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Customer Service Representative
Teleperformance Work From Home
12.2016 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Pre-Nursing Assistant/ Microsoft Office Programs -
Career Development Center
2016
Associate of Applied Science - General Education
Southern State University
2020
Bachelor of Science - Elementary Education
Grambling State University
2020
Real Estate 101 - 90 Hours Completed
Adam Real Estate Institute
08.2021
Skills
- Appointment Scheduling
- Regulatory Compliance
- Team Collaboration
- Consultative Sales
- Paperwork Processing
- Call Management
- Outstanding Interpersonal Skills
- Retention Strategies Knowledge
- Understanding of Sales Retention
- Customer Service Background
- Lead Development
- Customer Service
Certification
First Aid AED, Adult/ Child CPR (America Red Cross)
Timeline
Retention Representative
Comcast
02.2022 - 08.2022
Customer Service Associate
Belk
10.2021 - 11.2022
Customer Service Representative
Teleperformance Work From Home
12.2016 - 03.2021
Pre-Nursing Assistant/ Microsoft Office Programs -
Career Development Center
Associate of Applied Science - General Education
Southern State University
Bachelor of Science - Elementary Education
Grambling State University
Real Estate 101 - 90 Hours Completed
Adam Real Estate Institute
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