Nature and cabins
Tendai Mussalama
Berrien Springs,MI
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Summary
Dedicated and detail-oriented Patient Service Representative with a proven track record in advanced scheduling and customer service within the healthcare sector. Adept at handling a high volume of patient inquiries, appointments, and documentation with precision and efficiency. Proficient in scheduling procedures, follow-up visits, and ancillary services, ensuring optimal patient care. Experienced in utilizing electronic communication systems and patient portals. Possesses strong customer service skills and the ability to compassionately interact with patients, visitors, and healthcare professionals. Skilled in maintaining confidentiality and ensuring HIPAA compliance. Proven ability to thrive in a fast-paced environment, manage multiple tasks, and deliver exceptional service under pressure. Committed to upholding the highest standards of patient care and contributing to a positive healthcare experience.
Overview
20
20
years of professional experience
1
1
Certification
1
1
Language
Work History
Qualified Medical Assistant
Integrity Agency QMA/ CNA
08.2022 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Qulaified Medical Assistant/Manager's Assistant
Primrose Retirement QMA
05.2021 - Current
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Dealt with patients, visitors, co-workers, and physicians with courtesy and respect
- Plan, prioritize, and complete multiple tasks as delegated
- Answer calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Certified Nursing Assistant
Staffing Time Agency QMA/CNA
03.2021 - 05.2022
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
Lead Certified Nursing Assistant
Southfield Village CNA
08.2016 - 03.2021
- Enhanced patient satisfaction by providing compassionate care and addressing individual needs.
- Discover new best practices to best utilize staffing while following current labor agreements and regulations
- Improved communication between patients, family members, and healthcare providers by acting as a liaison.
- Trained new Certified Nursing Assistants, ensuring high-quality care standards were maintained.
- Managed challenging situations calmly, resulting in safer environments for patients and staff.
Home Health Caregiver
Firefly Homecare Caregiver
10.2015 - 11.2016
- Assisted patients with daily living activities, improving their overall quality of life.
- Enhanced patient comfort by providing compassionate and attentive care.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
- Educated patients and families on disease management techniques, increasing self-sufficiency and confidence in managing their own care.
- Managed time effectively while caring for multiple patients concurrently, prioritizing tasks based on urgency and importance.
Chassix Booth Operator
Chassix
10.2015 - 07.2016
- Maintained a clean and organized workspace, ensuring a safe and professional environment for all booth operations.
- Effectively managed high volumes of customers during peak hours, resulting in shorter wait times and increased sales.
- Assisted with training new employees on booth operations, policies, and procedures to ensure consistent service levels.
- Conducted regular inventory checks and restocked supplies as needed, preventing shortages or delays in service.
Staffing Housekeeper
Peoplelink
10.2014 - 10.2015
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Provided exceptional customer service, answering questions and addressing concerns.
- Work under pressure; assess, respond, and communicate issues in a timely manner
- Communicate clearly with patients and coworkers through the telephone, email, and in-person
- Built and maintained positive working relationships with patients and staff.
AWS Personal Assistant/Team leader
Notre Dame University
08.2004 - 03.2013
- Adjust lunch and break schedules daily based on unexpected staff absences
- Enhanced team performance by implementing efficient work processes and providing constructive feedback.
- Assisted in the development of training materials for new hires, resulting in a more streamlined onboarding process.
- Responsible for obtaining accurate documentation of patient information, scheduling, and responding, resolving, and/or escalating as required to all patient-related issues.
- Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
Education
High School Diploma -
06.2004
Business Professionals of America
Associate of Science - Nursing
06.2025
Skills
- Strong Customer Service Skills
- Multi-Task
- Plan & Prioritize
- Clinical Data Entry
- HIPPA Compliance
- Medical History Documentation
- Demographics Information
- Medical Billing
- Bookkeeping Support
- Office Administration
Certification
- CNA - Certified Nurse Assistant
- Qualified Medical Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany Culture401k matchPaid time off4-day work weekFlexible work hoursPaid sick leaveHealthcare benefitsWork from home optionAccomplishments
I am currently a nursing student. Proud to be going along this journey. It is the hardest journey of my life. I pray that I can finally make my parents proud.
Affiliations
- Seventh Day Adventist
Interests
reading, writing, singing
I love to sing. It relaxes me. I am able to express my emotions and feelings all in a couple of notes.
Timeline
Qualified Medical Assistant - Integrity Agency QMA/ CNA
08.2022 - Current
Qulaified Medical Assistant/Manager's Assistant - Primrose Retirement QMA
05.2021 - Current
Certified Nursing Assistant - Staffing Time Agency QMA/CNA
03.2021 - 05.2022
Lead Certified Nursing Assistant - Southfield Village CNA
08.2016 - 03.2021
Home Health Caregiver - Firefly Homecare Caregiver
10.2015 - 11.2016
Chassix Booth Operator - Chassix
10.2015 - 07.2016
Staffing Housekeeper - Peoplelink
10.2014 - 10.2015
AWS Personal Assistant/Team leader - Notre Dame University
08.2004 - 03.2013
Berrien Springs High School - High School Diploma,
South College - Associate of Science, Nursing
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