Tenea Zaragoza
Omak,WA
Summary
- Relate well to customers. Able to communicate effectively and put customers at ease.
- Excellent written and verbal communication skills in both English and Spanish. Able to translate complex technical information for the customer.
- Able to calculating numbers, compile data and facts, record keeping, updating information and records; well-versed in all aspects of customer and accounting.
- Possess strong commitment to team dynamics with the ability to contribute expertise and follow leadership at appropriate times. Able to multitask and complete projects quickly and efficiently.
- Ability to use a multi-line phone system. Able to prepare basic correspondence and simple reports in Microsoft Word.
- Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties.
Overview
9
9
years of professional experience
Work History
Customer Experience and Sales
Cell plus Verizon
01.2015
- Provided extraordinary customer experience for every customer every time
- Met and exceeded assigned goals for customer experience and reputation, sales and service, revenue and productivity
- Participated with store management in role plays to demonstrate 'what right looks like'
- Attended weekly personnel training/educational sessions
- Reviewed Customer Feedback Tool on a daily basis
- Demonstrated Verizon products to clients in accordance with the Retail Experience.
Patient Account Representative
Mid Valley Hospital
05.2022 - Current
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments.
- Trained new staff on hospital processes and procedures.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
Confluence Health
08.2020 - 11.2021
- Taking patient medical histories, instructing patients about medications, tests and procedures, performing vision and diagnostic tests, assisting with patient procedures, coordinating patient scheduling, supervising and training other allied ophthalmic personnel, performing office management duties.
ITV Tech
Wenatchee Valley College
01.2016 - 01.2017
- Diagnosed computer problems, monitored computer processing systems
- Installed software and performed tests on computer equipment and programs
- Job duties can include minor repairs and computer parts ordering.
Picker/Sorter
Gebbers Farms
01.2015 - 01.2016
- Checked product to ensure that it is in proper condition and not damaged
- Ensured that the quantity specified was picked by counting it several times before taking it to the packing pallet
- Ensured that containers are marked properly and labeled appropriately
- Measured and weighed packed container and put information on the packing
- Reported any errors in product selection and quantity to the supervisor immediately.
Education
CNA Certificate - Nursing Assistance
Wenatchee Valley College
Wenatchee, WA04.2011
Skills
- Medical Terminology
- Nursing assistant Certificate
- MS Office
- WPM 60
- HIPAA Compliance
- Insurance Verification
- Patient check-in,Registration and Admissions
- EMR
- Spanish Fluency
Languages
Spanish
Native or Bilingual
Timeline
Patient Account Representative
Mid Valley Hospital
05.2022 - Current
Confluence Health
08.2020 - 11.2021
ITV Tech
Wenatchee Valley College
01.2016 - 01.2017
Customer Experience and Sales
Cell plus Verizon
01.2015
Picker/Sorter
Gebbers Farms
01.2015 - 01.2016
CNA Certificate - Nursing Assistance
Wenatchee Valley College
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