Teneal Dent
Miami,USA
Summary
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
10
10
years of professional experience
Work History
Guest support specialist (Security)
Zoo miami
Miami, FL
04.2025 - Current
- Preform perimeter checks.
- Check all animal enclosures making sure there all secure.
- Member of the LRT ( lethal response team) protect patrons and employees in case of animal breach.
- Perform daily vehicle inspections
- Conducted regular security patrols of the Zoo grounds, parking lots, and perimeter areas.
- Provided escorts for visitors as needed throughout the facility.
- Checked for safety hazards and took corrective action when necessary.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Adhered to post orders while maintaining a visible presence around the property.
- Investigated all reported incidents of theft or vandalism on premises.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Assisted with crowd control during large events held at the facility.
- Observed patrons and customers to quickly address security situations.
Delivery Driver
Amazon
Miami, USA
09.2024 - 01.2025
- Verified accuracy of items loaded onto truck against shipping documents.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Utilized GPS and maps for efficient route planning.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Contacted customers prior to delivery to coordinate delivery times.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Inspected vehicle and maintained gas, oil and water levels.
Overnight Operations Supervisor
Jansteel
Miami, USA
08.2022 - 01.2024
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed and supervised team of 15 employees in daily operations.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Established and enforced clear goals to keep employees working collaboratively.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Provided assistance in the loading and unloading of materials into the sandblast cabinet or onto blast tables.
- Troubleshot problems with equipment or processes if they occurred during operations.
- Assisted with training new employees in safe operating procedures for sandblasters.
- Prioritized safety and wore personal protective equipment when handling hazardous materials including noxious, silica and mineral dust.
Sandblasting/Painter
Jansteel
Miami, USA
04.2021 - 08.2022
- Prepared surfaces for sandblasting by removing rust, dirt, paint, and other debris.
- Set up and operated sandblasting equipment according to safety protocols.
- Adjusted nozzle size and pressure settings on the sandblaster to achieve desired results.
- Cleaned and maintained all sandblasting equipment after each job was completed.
- Inspected parts before and after sandblasting process to ensure quality control standards were met.
- Provided assistance in the loading and unloading of materials into the sandblast cabinet or onto blast tables.
- Monitored air pressure levels throughout the duration of the project to ensure consistent results.
- Ensured that proper protective clothing was worn during any operation involving hazardous materials such as silica-based media or chemicals.
- Followed established environmental regulations when disposing of waste generated from projects.
- Troubleshot problems with equipment or processes if they occurred during operations.
- Used hand tools such as chisels, hammers, scrapers, wire brushes., for more detailed cleaning tasks.
- Assisted with training new employees in safe operating procedures for sandblasters.
- Loaded sandblasting equipment with abrasives and attached nozzles to hoses to admit compressed air and activate jets.
- Maintained endurance while applying strength and using hand-eye coordination to increase productivity and quality.
- Addressed rough areas with sanding tools to provide smooth surfaces and edges.
Department Manager
The Home Depot Inc
Pinecrest, USA
07.2015 - 01.2021
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Organized weekly meetings with senior management to review departmental goals and objectives.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Greeted customers, provided assistance and answered inquiries.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Handled shift overstock, restocking and inventory control.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Performed opening and closing duties as part of management team and handled cash management.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Education
Some College (No Degree) - Agriscience
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Operations Management
- Project Management
- Safety Oversight
- Staff Management
- Customer Service
- Workflow Coordination
- Retail Management
- Training and Development
- Motivational Leadership
- Security assessment
- Vehicle inspection
- Safety compliance
Websites
Timeline
Guest support specialist (Security)
Zoo miami
04.2025 - Current
Delivery Driver
Amazon
09.2024 - 01.2025
Overnight Operations Supervisor
Jansteel
08.2022 - 01.2024
Sandblasting/Painter
Jansteel
04.2021 - 08.2022
Department Manager
The Home Depot Inc
07.2015 - 01.2021
Some College (No Degree) - Agriscience
Florida Agricultural And Mechanical University