Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tene Florence Tiendrebeogo

Chevy Chase,MD

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

LEAD OFFICE PHLEBOTOMIST

LABCORP
06.2023 - Current
  • Performs phlebotomy and other lab specimen collections per age related standards
  • Reviews/Records refrigerator temperature(s) and QC/QA records
  • Areas of concern are recorded through corrective Action Log and reported to maintenance for repair
  • Findings are reported to supervisor or manager
  • Addresses questions and concerns promptly
  • Performs lab-related clerical duties include but not limited to order entry, verification of test result receipt, patient information retrieval as well as utilization of email, medical record systems, handheld and desktop devices, ordering and maintaining supply inventory, filing and sanitizing equipment as necessary
  • Applies critical thinking, sound decision making and judgment to investigate and resolve challenging situations
  • Adheres to continuing education expectations; completes and signs-off on competency assessments.
  • Packaged and shipped specimens to central lab daily.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Maintained patient confidentiality by adhering to strict HIPAA regulations.
  • Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.

Collections Specialist

American Red Cross
11.2022 - 07.2023
  • Perform collections according to established procedures, guidelines and contracts
  • Maintain confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards
  • Follow established guidelines for reporting significant medical errors or unanticipated outcome in patient care
  • Follow physician orders to correctly administer therapeutic phlebotomy.
  • Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with procedure

Patient Care Technician

Suburban Hospital
01.2022 - 12.2022
  • Supported care providers by ensuring patient needs are met
  • Gathered and distributed supplies and documents
  • Responded to patient concerns and questions
  • Directed individuals to correct locations for appointments and services.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Certified Nursing Assistant/Med Tech

Sunrise Senior Living
09.2018 - 12.2021
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Maintained safe and clean environment by adhering to infection control protocols during medication administration.

Education

IN PROGRESS - Nursing

Montgomery College
Takoma Park, MD

Associate of Science -

ISIG University
Ouagadougou, Burkina Faso
06.2015

Skills

  • Medical Records Management
  • Therapeutic Phlebotomy
  • Advanced Anatomy Knowledge
  • EMR Systems
  • Account Management
  • Patient Assessments
  • Conflict Resolution Ability
  • Data Collection
  • Client Relationship Management
  • Client Rapport-Building
  • Analytical Thinking
  • Document Management
  • Customer Service and Assistance
  • Customer Implementation
  • Organizational skills and attention to detail

Certification

  • Certified Phlebotomy Technician
  • CPR, BSL
  • HIPPA
  • INFECTION CONTROL

Timeline

LEAD OFFICE PHLEBOTOMIST

LABCORP
06.2023 - Current

Collections Specialist

American Red Cross
11.2022 - 07.2023

Patient Care Technician

Suburban Hospital
01.2022 - 12.2022

Certified Nursing Assistant/Med Tech

Sunrise Senior Living
09.2018 - 12.2021

IN PROGRESS - Nursing

Montgomery College

Associate of Science -

ISIG University

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Tene Florence Tiendrebeogo