Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Teneha Jones

Summary

Proven leader and Licensed Insurance Agent with a track record of enhancing customer satisfaction and increasing brand awareness at J Scents&More. Expert in policy knowledge and customer service, successfully developing comprehensive financial plans and fostering long-term client relationships. Achieved significant repeat business through exceptional service and efficient business processes.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Owner

J Scents&More
02.2021 - Current
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Life Insurance Agent

Kemper Life Insurance
11.2017 - Current
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
  • Promoted products and services using upselling and other sales strategies.
  • Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.

Cna

Pelican Pointe Healthcare and Rehabilitation
01.2010 - 10.2015
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

Cna/Field Helper

Acadia Circle of Friends
01.2005 - 12.2014
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Recognized and independently corrected hazards and unsafe actions and conditions.
  • Maintained efficient and current logs and records to aid in effective operational oversight and planning.
  • Presented weekly and monthly performance reports to demonstrate team progress.
  • Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
  • Planned and scheduled field activities according to set timelines and order of operations.
  • Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
  • Enhanced team productivity with thorough training sessions on safety protocols and daily task management.

Education

GED -

Abbeville High School
Abbeville, LA
05.1997

Skills

  • Customer Service
  • Licensed Insurance Agent
  • Quotes and sales
  • Policy Knowledge
  • Policy writing
  • Leads Prospecting
  • Handle large amounts of currency

Certification

License Insurance Agent

CNA License

Timeline

Owner

J Scents&More
02.2021 - Current

Life Insurance Agent

Kemper Life Insurance
11.2017 - Current

Cna

Pelican Pointe Healthcare and Rehabilitation
01.2010 - 10.2015

Cna/Field Helper

Acadia Circle of Friends
01.2005 - 12.2014

GED -

Abbeville High School

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Teneha Jones