Teneia Harris
Donalsonville,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Customer Service Representative
Iqor
Donalsonville
01.2021 - 12.2025
- Assisted customers with technical support and product troubleshooting.
- Documented customer interactions in the CRM system for follow-up.
- Managed a high volume of inbound and outbound calls in a fast-paced environment
- De-escalated tense and emotional situations while maintaining control and professionalism
- Followed strict company policies, procedures, and confidentiality guidelines
- Demonstrated strong listening and observation skills to assess situations quickly
- Accurately documented all interactions, ensuring detailed and clear reports
- Maintained composure under pressure while meeting performance and quality standards
- Resolved issues efficiently while ensuring customer satisfaction
Education
Seminole County Middle High School
Donalsonville, GASkills
- Technical support
- CRM documentation
- Call management
- Issue resolution
- Calm and level-headed in stressful situations
- Strong decision-making and problem-solving skills
- Reliable, punctual, and consistent
- Able to work independently and as part of a team
- Fast learner with the ability to adapt quickly
Timeline
Customer Service Representative
Iqor
01.2021 - 12.2025
Seminole County Middle High School