TeNeill Parks
Austin,TX
Overview
11
11
years of professional experience
Work History
Program Support Technician
The HT Group
Austin, TX
04.2021 - Current
- Conduct daily outreach to WIOA clients to provide resources and support
- Archive and manage client case files for compliance
- Process crisis support requests and prepare documentation
- Create and maintain detailed folders for Career Counselors
Customer Service Representative
V Shred
04.2022 - Current
- Company Overview: Remote
- Manage customer accounts, including troubleshooting, updates, and billing issues
- Resolve product or service complaints via phone, email, and social platforms
- Process financial adjustments and maintain accurate records
- Analyze customer needs to suggest improvements and report trends
- Remote
Disputes Analyst
Acara Solutions
Austin, TX
11.2018 - 11.2020
- Company Overview: Austin, TX
- Responded to customer inquiries via phone, email, SMS, and live chat
- Handled service complaints with professionalism and adherence to protocol
- Navigated CRM and internal systems to maintain detailed service records
- Liaised with internal departments to escalate and resolve complex issues
- Austin, TX
Customer Service Representative
TurnKey Vacation Rentals
Austin, TX
12.2016 - 10.2019
- Company Overview: Austin, TX
- Assisted property owners with booking and guest-related concerns
- Partnered with internal teams to deliver seamless resolutions
- Maintained ongoing communication with owners to prevent recurring issues
- Austin, TX
Customer Service Representative
Austin Energy
Austin, TX
12.2013 - 08.2016
- Company Overview: Austin, TX
- Processed service requests, outage reports, and emergency alerts
- Explained billing, service policies, and account options to customers
- Facilitated payment plans, agreements, and account adjustments
- Coordinated with technical teams to ensure service fulfillment
- Austin, TX
Timeline
Customer Service Representative
V Shred
04.2022 - Current
Program Support Technician
The HT Group
04.2021 - Current
Disputes Analyst
Acara Solutions
11.2018 - 11.2020
Customer Service Representative
TurnKey Vacation Rentals
12.2016 - 10.2019
Customer Service Representative
Austin Energy
12.2013 - 08.2016