Teneille Boyd
Fulton,MS
Summary
Dedicated customer service specialist with a track record of excelling in fast-paced environments. Thrives as a valuable team player, consistently contributing to the achievement of personal and business goals. Recognized for effectively resolving escalated customer support issues. Highly communicative customer service professional driven by the desire to maintain customer satisfaction and contribute to company success. Demonstrated expertise in managing high volumes of inbound calls while maintaining strong and satisfactory relationships with customers. Proficient in CRM systems, complemented by exceptional active listening and multitasking skills.
Overview
17
17
years of professional experience
Work History
Customer Care Representative
Everise
10.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Alorica Customer Service Representative
Alorica/Express Scripts
11.2021 - 07.2022
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
Sitel Group
03.2020 - 06.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Cashier
Walmart
03.2018 - 01.2019
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Restocked and organized merchandise in front lanes.
Cashier/Crew Member
Wendy's
11.2017 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Cashier/Customer Service
Bath & Body Works
06.2008 - 01.2010
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Supported marketing initiatives by setting up and maintaining promotional displays.
Education
High school diploma -
Weir High School
Weir, MS05.2008
Skills
- Empathy and patience
- Customer service
- Time management
- Adaptability and flexibility
- Multitasking and organization
Skills
Timeline
Customer Care Representative
Everise
10.2024 - Current
Alorica Customer Service Representative
Alorica/Express Scripts
11.2021 - 07.2022
Customer Service Representative
Sitel Group
03.2020 - 06.2020
Cashier
Walmart
03.2018 - 01.2019
Cashier/Crew Member
Wendy's
11.2017 - 03.2018
Cashier/Customer Service
Bath & Body Works
06.2008 - 01.2010
High school diploma -
Weir High School
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