Teneisha Jenkins
Los Angeles,CA
Summary
Dynamic professional with a proven track record at Community Coalition, enhancing volunteer engagement and event success. Skilled in interpersonal communication and volunteer onboarding, adept at building relationships and making strategic decisions. Achieved significant improvements in customer satisfaction and operational efficiency across various roles, demonstrating a commitment to results and excellence.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Volunteer Coordinator
Community Coalition
06.2022 - 08.2022
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Coordinated and implemented special events for volunteer service appreciation.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization's goals.
Customer Service Representative /Cashier
Angel's Beauty Supply
09.2020 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Package Handler
UPS
10.2018 - 08.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Bakery Clerk
Ralphs Fresh Fare
04.2018 - 10.2018
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
Driver Helper
UPS
10.2017 - 12.2017
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- . Upheld company values through excellent customer service skills while addressing client inquiries or concerns regarding their deliveries.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
Home Health Aide
Mary Bolden
11.2015 - 07.2017
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Education
Los Angeles Technology Center
Los Angeles, CA 06.2023 - 05.2025
High School Diploma -
Inglewood CEC
Inglewood, CA06.1996
Skills
Interpersonal communication skills
Volunteer orientation and onboarding
Phone Etiquette
Relationship Building
Paperwork Processing
Decision-Making
Timeline
Los Angeles Technology Center
06.2023 - 05.2025
Volunteer Coordinator
Community Coalition
06.2022 - 08.2022
Customer Service Representative /Cashier
Angel's Beauty Supply
09.2020 - 11.2021
Package Handler
UPS
10.2018 - 08.2019
Bakery Clerk
Ralphs Fresh Fare
04.2018 - 10.2018
Driver Helper
UPS
10.2017 - 12.2017
Home Health Aide
Mary Bolden
11.2015 - 07.2017
High School Diploma -
Inglewood CEC
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