Tenerria Smith
Huntsville,AL
Summary
Proven track record in enhancing customer satisfaction and loyalty at Sitel, adept in conflict resolution and critical thinking. Spearheaded targeted marketing campaigns for Modish Couture, significantly boosting brand visibility. Expert in Microsoft Office Suite and exceptional at building customer relationships, demonstrating a unique blend of technical and interpersonal skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sitel
11.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Marketing Associate
Modish Couture
12.2017 - 08.2023
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Enhanced social media presence with creative content and effective targeting.
- Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
Education
Associate of Science - Business Administration
George Corley Wallace State Community College - Selma
Selma, AL05.2016
High School Diploma -
Selma High School
Selma, AL05.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Customer satisfaction measurement
- Customer Relationship Management (CRM)
- Microsoft Office Suite
- Microsoft PowerPoint
- Technical Support
- De-Escalation Techniques
- Staff Training
- Customer Education
- Dispute Resolution
Timeline
Customer Service Representative
Sitel
11.2023 - 03.2024
Marketing Associate
Modish Couture
12.2017 - 08.2023
Associate of Science - Business Administration
George Corley Wallace State Community College - Selma
High School Diploma -
Selma High School
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