TENESHIA ANTHONY
Elizabeth,NJ
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
9
9
years of professional experience
Work History
Sales Associate
Kohl’s
10.2017 - 2018
- Provided detailed information on store products in response to customer inquiries, ensuring clarity and understanding.
- Ensured accurate register reconciliation and timely updates to maintain financial integrity.
- Documented and escalated issues to upper management to ensure prompt attention and action.
- Provided assistance to co-workers to maintain efficient team operations and problem resolution.
- Ensured cleanliness and organization of work area to support productivity and safety standards.
- Provided personalized assistance in product selection, addressing customer needs to improve overall satisfaction.
- Enhanced customer experience by maintaining organized merchandise displays and ensuring a clean shopping environment.
- Maintained visual merchandising standards to attract customers and promote sales.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Collaborated with team members to achieve daily sales targets through effective communication.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and retention.
- Greeted customers and helped with product questions, selections, and purchases.
Administrative Assistant
TARGET INTERNATIONAL SHIPPING
09.2019 - Current
- Responded to a significant number of inbound phone calls to address customer inquiries and provide support.
- Organized and sent out necessary documentation to designated departments and customers for efficient processing.
- Oversaw arrangements for mail transmission and facilitated efficient delivery and pickup operations.
- Coordinated file organization and timely delivery to relevant stakeholders for uninterrupted customs workflow.
- Conducted thorough reviews and edits of documentation to enhance clarity and readiness for dissemination.
- Analyzed and interpreted regulations governing international and domestic shipping to ensure compliance.
- Reviewed and organized shipping documents to meet regulatory standards and enhance logistical efficiency.
- Managed transmission of essential documents to clients, ensuring completeness and receipt verification.
- Managed timelines and organized due dates to ensure timely completion of tasks.
- Managed scheduling and calendar appointments for senior management.
- Coordinated travel arrangements for staff, ensuring compliance with company policies.
- Prepared and maintained accurate records of shipping documentation and correspondence.
- Assisted in developing office procedures to enhance workflow efficiency.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Supervisor
Amazon
10.2018 - 05.2020
- Performed detailed scanning and sorting of incoming shipments to enhance processing accuracy and speed.
- Facilitated document scanning and logging to maintain accurate digital records.
- Employed MS Excel for detailed and systematic documentation of data every day.
- Conducted thorough scans of packages to identify and document any damage, supporting operational integrity.
- Ensured accurate placement of packages on scanning machine to facilitate efficient processing.
- Supervised assessment and implementation of regulatory frameworks, ensuring compliance with industry standards.
- Directed daily operations to maintain compliance with safety standards and improve operational effectiveness.
- Developed and implemented training programs to enhance team members' understanding of best practices and operational procedures.
- Managed inventory monitoring and replenishment processes to support operational efficiency.
- Directed daily operations, enforcing safety protocols and upholding high operational standards.
- Developed and managed staff schedules to maximize labor efficiency and maintain adequate coverage during high-demand periods.
- Developed and applied targeted process improvements focusing on reducing downtime and boosting efficiency.
- Developed and delivered training sessions to onboard new team members, ensuring proficiency in equipment usage and adherence to workflow protocols.
- Developed training programs for new employees to enhance team productivity and delegated daily responsibilities.
- Directed staff allocation and resource management to maintain operational efficiency during high-demand periods.
Education
High School Diploma -
Liberty High School
Bachelor of Science - Criminal Justice
New Jersey City University
05.2023
Skills
- Document management
- Bachelor's degree in criminal justice
- Customer service
- Teamwork and collaboration
- Time management
- Goal oriented
- Client service
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Excellent people skills
- Verbal/written communication
Languages
English
Full Professional
Spanish
Limited Working
Interests
- Supporting STEM education initiatives and mentorship programs
- DIY and Home Improvement
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Reading
- Mindfulness Practices
Timeline
Administrative Assistant
TARGET INTERNATIONAL SHIPPING
09.2019 - Current
Supervisor
Amazon
10.2018 - 05.2020
Sales Associate
Kohl’s
10.2017 - 2018
High School Diploma -
Liberty High School
Bachelor of Science - Criminal Justice
New Jersey City University