Telisa Martinez
Austin,Texas
Summary
Exceptionally sensitive and dedicated individual with a strong commitment to meet the needs of others. Able to handle tense and difficult interpersonal situations with full empathy and professionalism. Ability to adapt to change in a constructive and non-disruptive manner. Promote camaraderie and cohesiveness among team members. Accustomed to working with disenfranchised and diverse populations. Respect and value the ideas of others even when there is disagreement. Outstanding interpersonal and customer service abilities. Exceptional problem solving and creative thinking abilities. High sensitivity and compassion for people. Committed to promoting cultural competency and social justice values. Bilingual. Strong verbal and written communication skills. Highly experienced Development Coordinator known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
13
13
years of professional experience
Work History
Sales Associate
Tabu
05.2019 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
Development Coordinator
Whole Woman’s Health Alliance
01.2017 - Current
- Handle the organizational needs, develop strategies for future growth, implement new projects, work to create new relationships with potential donors, and work to improve existing partnerships.
Wayfinder Coordinator
Whole Woman’s Health Alliance
01.2021 - 01.2022
- Check in with patients and assess their needs for travel assistance
- Coordinate flights, hotels, and rides for patients traveling outside of the state of Texas
- Document all patient information, submit monthly reports, attend multiple meetings to support all patient needs, and maintain constant communication with patients and staff.
Patient Advocate
Whole Woman’s Health Alliance
01.2017 - 01.2021
- Answer multi-line phones, schedule appointments, check in patients, perform medical coding and billing, handle filing, faxing, and scanning documents, administer injections, draw up medications, collect urine and blood samples, follow up with patients after appointments, provide options counseling, examine embryonic tissue, sterilize instruments, and document all labs and tissue.
Hotline Advocate
National Domestic Violence Hotline
01.2016 - 01.2018
- Identify issues for callers, brainstorm alternative solutions, use strategic questioning to promote self-determination, offer options and information regarding the navigation of systems at the individual level, offer general legal information surrounding custody, orders of protection, crime victims’ compensation, and the rights of undocumented immigrant survivors of domestic violence.
Hotline Advocate
National Domestic Violence Hotline
01.2011 - 01.2012
- Identify issues for callers, brainstorm alternative solutions, use strategic questioning to promote self-determination, offer options and information regarding the navigation of systems at the individual level, offer general legal information surrounding custody, orders of protection, crime victims’ compensation, and the rights of undocumented immigrant survivors of domestic violence.
Education
Bachelor of Arts - Psychology
Southern New Hamphire University
Hooksett, NH05.2025
No Degree - Advanced Grant Proposal Writing
Texas State University
San Marcos, TX09.2023
Skills
- Product Sales
- Sales Development
- Client Account Management
- Strategic Planning
- Relationship Building and Management
- Team Collaboration
- Report Generation
- Administrative Support
- Event Planning
- Data Entry
- Attention to Detail
- Creative Problem Solving
- Donor Relations
- Grant Writing
- Analytical Thinking
- Document Management
- Staff Supervision
- Administrative Leadership
- Writing Requirements
- Schedule Management
- Presenting Ideas and Plans
- Relationship Building
- Discretion and Confidentiality
- Medical Terminology
- Self-Care Practices
- Emotional Intelligence
- Teamwork Orientation
- Computer Proficiency
- Active Listening
- Confidentiality Maintenance
- Interpersonal Skills
- Boundary Setting
- Stress Tolerance
- Time Management
- Critical Thinking
- Cross-Cultural Sensitivity
- Trauma-Informed Care
- Conflict Resolution
- Effective Communication
- De-escalation Techniques
- Case Management
- Problem Solving
- Crisis Intervention
- Telephone Etiquette
- Data Entry Accuracy
- Collaborative Approach
Cat Care
Eat, sleep and love kitties! I foster kittens through Austin Pets Alive. I currently have eight fur babies of my own. Snuggling is the best part. Sometimes I will cat-sit for others when possible. It's a full time position within my home. It's my passion. My hopes are to one day to collaborate with others organizations to assist other kitties in need.
Languages
Spanish
Native or Bilingual
Timeline
Wayfinder Coordinator
Whole Woman’s Health Alliance
01.2021 - 01.2022
Sales Associate
Tabu
05.2019 - Current
Development Coordinator
Whole Woman’s Health Alliance
01.2017 - Current
Patient Advocate
Whole Woman’s Health Alliance
01.2017 - 01.2021
Hotline Advocate
National Domestic Violence Hotline
01.2016 - 01.2018
Hotline Advocate
National Domestic Violence Hotline
01.2011 - 01.2012
Bachelor of Arts - Psychology
Southern New Hamphire University
No Degree - Advanced Grant Proposal Writing
Texas State University
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