Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Bail Bond Agent
BBB Bonding Company
01.2025 - Current
Assessed defendants' background and to repay bail bonds.
Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
Processed payments from defendants to secure bonds.
Updated database and kept accurate records.
Located, apprehended and returned suspects to court or jail after missed court appearances.
Customer Service Representative
Marshalls Department Store
11.2024 - 01.2025
Responded to customer requests for products, services, and company information.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.