Summary
Work History
Education
Skills
Timeline
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Tenicka McLaurin

Winston Salem ,North Carolina

Summary

Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Work History

Administrative Assistant

Douglas Parking
Winston Salem north Carolina
12 2020 - Current
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Corning cable

Ip tester
Winston Salem North Carolina
09 2015 - 05 2021
  • Increased efficiency in cable installation processes through the use of advanced tools and techniques.
  • Skillfully terminated fiber-optic cables using fusion splicing techniques, ensuring minimal signal loss for optimal data transmission speeds.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.

Quality Control Inspector

Diebold Inc
Lexington NC 27295
03 2008 - 06 2015
  • Leveraged software applications to manage inspection data efficiently, enabling prompt generation of detailed reports for management review.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Evaluated supplier materials against established specifications, ensuring adherence to high-quality standards throughout the supply chain.

Customer Service Lead

Vitacost
Lexington North Carolina
10 2002 - 12 2007
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Assisted management in hiring decisions by conducting interviews and evaluating candidate potential.
  • Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.

Education

Diploma - College Preparatory

Lexington Senior High School
06.2000

Skills

  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Quality assurance
  • Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given
  • Social media knowledge
  • Multi-line phone proficiency
  • Office management
  • Invoice Processing

Timeline

Administrative Assistant

Douglas Parking
12 2020 - Current

Corning cable

Ip tester
09 2015 - 05 2021

Quality Control Inspector

Diebold Inc
03 2008 - 06 2015

Customer Service Lead

Vitacost
10 2002 - 12 2007

Diploma - College Preparatory

Lexington Senior High School

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Tenicka McLaurin