Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Teniesha Thompson

Philadelphia,PA

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

8
8
years of professional experience

Work History

Patient Specialist

Recovery Centers Of America
12.2021 - Current
  • Enhanced patient satisfaction by providing exceptional customer service and addressing their concerns promptly.
  • Streamlined appointment scheduling processes for increased efficiency and reduced waiting times.
  • Collaborated with healthcare professionals to develop tailored care plans, improving patient outcomes.
  • Assisted in maintaining accurate medical records, ensuring confidentiality and compliance with HIPAA regulations.
  • Contributed to the development of patient education materials for better understanding of treatments and procedures.
  • Managed high call volumes over 120 calls per day, efficiently addressing patient inquiries and resolving issues in a timely manner.
  • Improved overall clinic operations by implementing new policies and procedures based on best practices.
  • Provided compassionate support to patients during difficult times, fostering trust and positive relationships.
  • Facilitated communication between patients, families, and staff members for optimal collaboration in care delivery.
  • Assisted in coordinating diagnostic tests, obtaining prior authorizations from insurance companies when needed.
  • Answered incoming calls, scheduled appointments and filed medical records.

Customer Service Manager

Goodwill Industries Of Southern New Jersey And Phi
07.2019 - 11.2021
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.

Fulfillment Warehouse Manager

Beautylish
04.2018 - 06.2019
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
  • Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.

Supervisor

The UPS Store
02.2016 - 04.2018
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Reduced downtime by conducting preventative maintenance on printers, plotters, and other related equipment.
  • Enhanced print quality by regularly maintaining and calibrating printing equipment.
  • Maintained a high standard of fingerprint quality by adhering to established guidelines and protocols.
  • Enhanced fingerprint identification accuracy by meticulously analyzing and comparing fingerprints.
  • Enhanced client satisfaction by providing efficient notary services and maintaining a high level of professionalism.
  • Ensured accuracy in document preparation for various legal transactions, resulting in a streamlined process for clients.

Education

High School Diploma -

Delaware Valley Charter High School
Philadelphia, PA
06.2009

Skills

  • Insurance verification
  • Critical thinking
  • Interpersonal skills
  • Effective communication
  • Workflow Management
  • Service Delivery Optimization
  • Staffing Coordination
  • Schedule Coordination
  • Sales Program Creation
  • Stockroom Management
  • Key Account Management
  • Public Speaking

Accomplishments

  • Used Microsoft Excel to develop a new hire cheat sheet and performance tracking spreadsheets.
  • Supervised team of 60 staff members.
  • Achieved monthly goals by completing new sales strategy with accuracy and efficiency.
  • Collaborated with team in BDO sales in the development of patient experience.

Timeline

Patient Specialist

Recovery Centers Of America
12.2021 - Current

Customer Service Manager

Goodwill Industries Of Southern New Jersey And Phi
07.2019 - 11.2021

Fulfillment Warehouse Manager

Beautylish
04.2018 - 06.2019

Supervisor

The UPS Store
02.2016 - 04.2018

High School Diploma -

Delaware Valley Charter High School

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