Sheetal Chiplonkar

Crisis intervention and de-escalation strategies for high-acuity patients

Development, implementation, and monitoring of individualized treatment plans

Knowledge of evidence-based practices in SUD and MH treatment (CBT, DBT, Motivational Interviewing, Trauma-Informed Care)

Facilitating therapeutic groups and psychoeducational sessions

Conducting intake assessments and risk evaluations, including biopsychosocial assessments, brief biosocial gambling screen, and Columbia-Suicide Severity Rating Scale (C-SSRS)

Advocating for patient needs and ensuring continuity of care

Monitoring withdrawal management and medication-assisted treatment protocols

Clinical documentation review and chart audits for accuracy and

Coordination of multidisciplinary treatment teams (psychiatrists, therapists, nurses, case managers)timeliness

• Mentored and coached team members on QA topics and strategies.
• Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
• Reported progress, test metrics and results to project stakeholders.
• Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
• Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
• Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.