Tenietra Murray
Buffalo,NY
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Dial America
03.2014 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Letter Carrier
United States Postal Service, USPS
05.1998 - 01.2010
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
Accounts Payable Clerk
City Mattress Corporation Headquarters
01.1993 - 05.1998
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Assisted other departments as needed.
Education
Bachelor Of Arts - Business Administration
State University of New York At Buffalo
BuffaloSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Dial America
03.2014 - 01.2016
Letter Carrier
United States Postal Service, USPS
05.1998 - 01.2010
Accounts Payable Clerk
City Mattress Corporation Headquarters
01.1993 - 05.1998
Bachelor Of Arts - Business Administration
State University of New York At Buffalo
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