TENILLE A. MINNIX

• Use DocuSign for e-signatures to members when applicable
• Handled sensitive information and large files through a secured site called mimecast
• Clear exceptions for post-closing items through Sageworks- Abrigo
• Work with our internal counsel on gathering and reviewing attorney prepared loan documents for closings and / or laserpro documents review
• Complete conflict checks
• Obtain quotes from our internal counsel, title work and other vendors to cut cost down.
• Work with WBD on SBA construction, Business Acquisitions and purchases
• Types of products that I work with, include: letter of credits, guidance lines, construction term/ draw notes,a line of credits (non-revolving and revolving) participations and term notes.
• Provide exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Facilitate communication between departments, ensuring smooth operation and timely completion of projects.
• Access DNA System for servicing functions
• Perform task in Teams through various reports and for assistance
• Complete extensions, collateral releases, release of guarantors and other modifications
• Follow up with Members on renewals and new money applications
• Clear exceptions from title, notarize recordable loan documents and follow up on SNDAs after closing for recording.
• Review laserpro draft documents under a million
• Provided training to new colleagues in the loan administration role
• Open Membership savings and checking accounts and complete beneficial ownership form.
• Provide support to our members, brokers, inspectors, title examiners, title underwriters, escrow closing officers, architects, surveyors and engineers
• Follow up in Outlook on internal and external emails
• Review existing documents in Nautilus
• Monitored pipeline for tracking purposes through excel
• Access LaserPro and review the information for accuracy

• Developed strong relationships with clients, resulting in repeat business and referrals for the bank.
• Ensured compliance with regulatory requirements by performing due diligence on all submitted documentation.
• Resolved complex issues related to loans, working closely with various departments to find effective solutions.
• Managed a diverse portfolio of loans, prioritizing tasks to meet deadlines while maintaining accuracy and attention to detail.
• Monitored the status of loans in underwriting, addressing any outstanding items promptly to avoid delays in approval.
• Supported loan officers in obtaining necessary documentation for successful loan applications.
• Collaborated with underwriters to expedite loan approvals, resulting in increased customer satisfaction.
• Coordinated closings between borrowers, attorneys, title companies, and other relevant parties for a seamless process.
• Monitored pipelines to track and log status of loans through excel.
• Compiled closing packages for drafting and presentation accuracy.
• Developed and maintained relationships with customers, lenders and other third parties
• Contributed to team success by proactively identifying areas for improvement in processes and procedures
• Managed borrower expectations throughout the entire application process by keeping them informed about their

progress at every stage of the transaction lifecycle.

• Negotiated loan documents with the borrower and loan officer
• Set up escrow on accounts when requested
• worked with REIT (Real Estate Investment Trusts) closings
• Used E-Tran for when assigned for the Payment Protection Plan SBA project
• Worked with deals over 10 million
• Used DebtX to send and receive files from vendors and our customers
• Created Letter of Credit procedures for my team

• Managed a diverse portfolio of clients, utilizing strong organizational skills to prioritize tasks and meet deadlines effectively.
• Collaborated closely with colleagues across departments to ensure seamless delivery of services, resulting in increased client satisfaction rates.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Managed revenue models, process flows, operations support, and customer engagement strategies by using Salesforce.
• Used program called Cognos to review customer relationship of the Profit & Loss Reports and reviewed financial package

• Collaborated with underwriting team to ensure adherence to lending guidelines while maintaining client confidentiality throughout the process.
• Assisted colleagues in managing complex loan applications, expediting processing time and ensuring timely approvals.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Performed task in Lending Pro Plus and Sales Pro Plus to input renewal applications

• Ordered appraisals, title work, flood certificates, tax transcripts, ucc searches, Lexis Nexis and Trivin searches
• Processed applications for New Money and renewals through Lending Pro Plus
• Trained new team members on company policies, procedures, and industry regulations to ensure a high level of service quality.
• Provided support to Branch Managers on the business banking end as well as Commercial-Corporate Bankers and customers
• Prepare amortization schedules, excel spreadsheets on interest calculations and worked with the SBA team directly on SBA forms for completion.
• Used system called Core Bank PD

• Ordered appraisals, title work, flood certificates, tax transcripts, ucc searches, Lexis Nexis and Trivin searches
• Processed applications for New Money and renewals through Lending Pro Plus
• Trained new team members on company policies, procedures, and industry regulations to ensure a high level of service quality.
• Provided support to Branch Managers on the business banking end as well as Commercial-Corporate Bankers

• Worked on SAMU (Special Accounts Management Unit) accounts by restructuring notes and analyzing the portfolio
• Identified and resolved discrepancies and errors in customer accounts.
• Created spreadsheets, amortization schedules, histories and statements
• Processed payments and advances in Loan IQ System
• Worked directly with our internal staffing to provide information to customer.