Tenille Bell
INDEPENDENCE,United States
Summary
Customer Service Associate with over 7 years of experience enhancing client satisfaction through process improvements and creative solutions. Demonstrates expertise in streamlining customer service operations, leading to faster resolutions and improved experiences. Known for fostering teamwork and adapting quickly to new technologies, driving continuous improvement in customer service environments.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
19
19
years of professional experience
Work History
Customer Service Associate
Farmers insurance Group
Independence, United States
03.2022 - Current
- Handle customer inquiries, resolving issues to boost satisfaction and reduce response times
- Enhance client satisfaction by implementing process improvements and efficient solutions
- Streamline customer service processes, achieving faster resolutions and improved client experiences
- Propose and implement creative solutions to enhance customer experience
- Adapt quickly to new technologies and processes, driving continuous improvement
Plumbing Coordinator
Bob Hamilton Plumbing
Overland Park, United States
02.2017 - 03.2020
- Coordinated plumbing projects, boosting team efficiency and timely completions
- Managed inventory, cutting costs and enhancing supply chain operations
- Resolved complex plumbing issues, elevating customer satisfaction
- Streamlined scheduling, leading to notable productivity gains
- Coordinated plumbing projects, fostering teamwork among technicians
Customer Service Representative
H&r Block
Kansas City, Missouri
11.2012 - 06.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Level II Supervisor
Centrinex
Lenexa, Kansas
11.2010 - 02.2012
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Customer Service Representative
KCI SHUTTLE
Kansas City, Missouri
08.2005 - 08.2009
- Greet and aide customers with transportation arrangements to and from the airport
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Dispatcher
Bob Hamilton Plumbing
Overland Park, United States
03.2020
- Coordinated daily schedules for 15+ technicians, ensuring timely service delivery
- Reduced response time by optimizing dispatch routes, enhancing customer satisfaction
- Utilized software tools to track and manage service requests efficiently
- Resolved scheduling conflicts, maintaining seamless operations and technician productivity
- Improved communication between departments, fostering a collaborative work environment
Education
GED -
Independence School District
Independence, MO09.2012
Skills
- Point of sale systems
- Hospitality and accommodation
- Account updating
- POS system operation
- Guest services
- MS office proficiency
- Product knowledge
- Complaint handling
Timeline
Customer Service Associate
Farmers insurance Group
03.2022 - Current
Dispatcher
Bob Hamilton Plumbing
03.2020
Plumbing Coordinator
Bob Hamilton Plumbing
02.2017 - 03.2020
Customer Service Representative
H&r Block
11.2012 - 06.2015
Level II Supervisor
Centrinex
11.2010 - 02.2012
Customer Service Representative
KCI SHUTTLE
08.2005 - 08.2009
GED -
Independence School District