Tenise Townsend
Banker
Salisbury,MD
Summary
I'm very hard working , multi talented can adept to any job, A specialist with a quality-driven and disciplined approach to completing any line of work. Decisive leader, strategic planner and complex problem-solver with 4 years of collection experience here at M&T. Pursuing new professional challenges with a growth-oriented company. Very Dedicated history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Cam Specialist III
M&T Bank
Millsboro, DE
10.2017 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Regularly exceeded daily sales and product add-on quotas.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Acme
Salisbury, MD
09.2016 - 10.2017
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Completed inventory counts and ordered merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
High School Diploma -
Wicomico High School
Salisbury, MD 08.2011 - 05.2015
Skills
Typing
Computer proficiency
Critical thinking
Teambuilding
Multitasking abilities
Flexible & Adaptable
Multi-line phone talent
Recordkeeping strengths
Good listening skills
Timeline
Cam Specialist III
M&T Bank
10.2017 - Current
Cashier
Acme
09.2016 - 10.2017
High School Diploma -
Wicomico High School
08.2011 - 05.2015