Steven Noel
Midland,MI
Summary
Versatile professional experienced in overseeing and coordinating organizational operations across multiple departments. Well-versed in process optimization, performance management, and team coordination. Adept at developing and implementing strategies to improve efficiency, reduce costs and increase profitability. A motivated, collaborative leader with excellent problem-solving, communication and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Regional Operations Specialist III
Charter Spectrum
12.2018 - Current
- Oversaw the daily routing of multiple teams of maintenance technicians in Michigan, Ohio, and Indiana. This included repeatedly reviewing tech routes, recognizing, and assigning critical work so that customer services were restored quickly, moving work around so that each technician was able to work efficiently, engaging on-call technicians when necessary, and working with field supervisors on special projects.
- Analyzed data from multiple sources in order to determine when and where a technician was needed in the field. This included an reviewing Spectrum's outside plant maps, commercial power maps, in-home equipment, and other programs in order to isolate and identify the source of the problem.
- Initiated the routing of restoration teams for fiber optic breaks, and kept a detailed log of their progress during the restoration process.
Field Technician IV
Charter Spectrum
01.2011 - 12.2018
- Did professional in-home installations and troubleshooting of cable, phone, and internet from the pole outside to the equipment inside.
- Kept detailed records of field measurements and data.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Delivered high-quality work by diligently following standard operating procedures.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
Education
Master of Arts - Apologetics
Luther Rice College & Seminary
3038 Evans Mill Rd, Stonecrest, GA04-2021
Skills
- Operational efficiency
- Data analytics
- Customer relations
- Operational planning
- Typing
- Performance monitoring
- Compliance management
- Workflow optimization
- Adaptability
- Strategic planning
- Multitasking
Timeline
Regional Operations Specialist III
Charter Spectrum
12.2018 - Current
Field Technician IV
Charter Spectrum
01.2011 - 12.2018
Master of Arts - Apologetics
Luther Rice College & Seminary
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