Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Morales

San Antonio,TX

Summary

Accomplished Operations Specialist III Lead with a proven track record at Parkway Transport, enhancing operational efficiency and customer satisfaction. Skilled in bilingual communication and project management, I excel in cross-functional team leadership and strategic planning. Achieved significant improvements in workflow and project delivery, demonstrating exceptional planning and coordination abilities.

Overview

29
29
years of professional experience

Work History

Operations Specialist III Lead

Parkway Transport
04.2013 - Current
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system.
  • Communicate with management team on a daily basis on executive decisions to meet customer service
  • Fluent in bilingual in communicating with customers, vendors and of drivers in operations.
  • Complies with the accordance to FMSCA and OSHA regulations.

Overnight Lead Dispatcher

J&M Transport Inc.
12.2010 - 02.2013
  • Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
  • Reviewing drivers logs ensuring drivers are complying with FMCSA

Ready-mix Supervisor

Vulcan Materials
08.1996 - 09.2008
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Conducted weekly safety meetings with drivers and plant staff updating drivers the importance of P.P.E as well communicating any daily job activities we would be handling.
  • Communicate with any daily updates or forecasting weekly, monthly activates with the diretor of operations field represantive as well dispatch supervisor.

Education

High School Diploma -

South San High School
Southwest San Antonio
07-1992

Skills

  • Operational efficiency
  • Planning and coordination
  • Cross-functional communication
  • Project management
  • Bilingual

Timeline

Operations Specialist III Lead

Parkway Transport
04.2013 - Current

Overnight Lead Dispatcher

J&M Transport Inc.
12.2010 - 02.2013

Ready-mix Supervisor

Vulcan Materials
08.1996 - 09.2008

High School Diploma -

South San High School

Similar Profiles

CREATE PROFILE
Michael Morales