Summary
Overview
Work History
Education
Skills
References
Training
Certification
Timeline
Generic

Tenisha Cameron

Wilmington,DE

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Practice Administrator, Complex and Community Care

Christiana Care Health System
Wilmington, DE
09.2023 - Current
  • Spearheads strategic planning, operational oversight, and workflow management for School-Based Wellness centers, Juvenile Detention centers, and Holloway Community Programs encompassing a total of 168 FTEs
  • Fosters collaborative partnerships with internal stakeholders and external organizations, driving expansions, consolidations, and acquisition strategies in alignment with strategic goals
  • Drafts internal contract assessments and internal monitoring and auditing of the health plans
  • Develops the annual budget for all assigned clinics
  • Negotiates with project stakeholders to resolve issues and mitigate risks
  • Monitor dashboards to track progress in integration of minimum work standards (MWS) and access to care workflows for all non-provider caregivers and providers with respect to volume, quality, and service
  • Implements plans for improvement when not meeting expected targets
  • Coordinates cross-functional meetings with various functional areas to meet overall stakeholder expectations and company's objectives
  • Manages oversight of risk mitigation and compliance improvement responsibilities to ensure strong alignment between clinical and operational leadership.

Director of Practice Operations, Ambulatory Pediatrics and Acute Pediatrics

ChristianaCare Health Systems
Newark, DE
01.2019 - 09.2023
  • Led operations for the Ambulatory Medical Group of Christiana Care, overseeing four Pediatric Care practices in Wilmington, Middletown, Newark, and Dover Delaware, including the full integration of Pediatric Associates under the ChristianaCare umbrella as a new employed practice
  • Facilitated strategic planning, practice operations, workflow, performance, staffing, patient centered care delivery, quality improvement, and the overall management of the pediatric hospitalist practice, ambulatory pediatric practice, and neonatology practice (approximately 145 FTEs)
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Mitigated business risks by working closely with staff members and assessing performance.

Medical/Dental Education Program Coordinator

ChristianaCare
01.2017 - 01.2019
  • Enhanced program efficiency by streamlining processes and implementing innovative solutions.
  • Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
  • Managed budgets and resources for successful execution of multiple programs simultaneously.
  • Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
  • Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Optimized resource allocation by using data analysis techniques to determine the most effective way of balancing project priorities and personnel availability, ultimately meeting deadlines with high-quality outcomes.

CareLink Care Now Community Program-Community Health Liaison

ChristianaCare
01.2014 - 01.2017
  • Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
  • Streamlined information flow for increased efficiency by implementing a centralized document management system.
  • Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Managed complex schedules to coordinate travel, meetings, and events for executive leadership teams.
  • Screen patients for Social Drivers of Health needs (SDOH) and make appropriate referrals.
  • Create connections between vulnerable populations, the health care system and community/state resources.
  • Help patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals.
  • Schedule and attend a follow-up home visit for eligible patients and will be responsible for pickups/drop offs from community organizations (food bank, clothing bank, etc.)
  • Ensure patient has follow-up discharge appointment scheduled and address transportation barriers.
  • Responsible for patient chart reviews and referring patients to other programs as appropriate.

Education

Master of Business Administration-Business Management -

Wilmington University
New Castle, DE
01.2019

Master of Science Management-Healthcare Administration -

Wilmington University
New Castle, DE
05.2017

Bachelor of Science-Behavioral Science -

Wilmington University
New Castle, DE
05.2014

Skills

  • Proficient in scheduling, encounter, billing transaction systems: Cerner, AllScripts, Soarian
  • Proficient in Microsoft Office and Project Management Tools: Word, Excel, PowerPoint, MS Project Minitab
  • Excellent oral and written communications
  • Project tracking
  • Root Cause Analysis
  • Cost Control
  • Work flow planning
  • Budgeting and forecasting
  • Purchasing and procurement
  • Expense Reports
  • Performance Evaluations
  • Cost reduction and containment

References

Available Upon Request

Training

  • State of Delaware Notary Public, 12/2023
  • Zeta Phi Beta Sorority Incorporated, 03/2019
  • Community Services Program Chair, 03/2019
  • Lean Six Sigma Green Belt – Juran Certified, 2019
  • Achieving Competency Today (ACT), 04/2017
  • Collaborative Institute Training Initiative (CITI), 08/2014
  • Community Health Worker Diabetes & Hypertension Training, 09/2015
  • NIH, Human Subjects Research Training Certified, 2016

Certification

  • Lean Six Sigma Green Belt , Juran - Certified 2019

Timeline

Practice Administrator, Complex and Community Care

Christiana Care Health System
09.2023 - Current

Director of Practice Operations, Ambulatory Pediatrics and Acute Pediatrics

ChristianaCare Health Systems
01.2019 - 09.2023

Medical/Dental Education Program Coordinator

ChristianaCare
01.2017 - 01.2019

CareLink Care Now Community Program-Community Health Liaison

ChristianaCare
01.2014 - 01.2017

Master of Business Administration-Business Management -

Wilmington University

Master of Science Management-Healthcare Administration -

Wilmington University

Bachelor of Science-Behavioral Science -

Wilmington University
Tenisha Cameron