Hi, I’m
Maria Montalbano
Staten Island,NY
Summary
Results-driven learning and development professional with a proven track record in creating impactful training programs that enhance organizational effectiveness. Recognized for fostering a collaborative environment and consistently delivering exceptional results in dynamic settings. Proficient in conducting comprehensive needs assessments, developing tailored curricula, and facilitating engaging learning experiences. Known for reliability, adaptability, and a strategic mindset that consistently exceeds targets and drives success in fast-paced environments. Combining strategic thinking with hands-on experience to deliver impactful solutions that enhance organizational performance. Expertise in project planning, risk management, and stakeholder engagement ensures seamless execution of initiatives. Renowned for adaptability, reliability, and a strong focus on collaboration to achieve outstanding results.
Overview
6
years of professional experience
1
Certification
Work History
CUNY School of Professional Studies
Non-teaching Adjunct/College Advisement - Part Time
01.2025 - Current
Job overview
- Review transcripts to ensure students meet graduation or college entrance requirements
- Determining eligibility and identifying students needs and goals
- Provide student development and identify student strengths through engagement
- Refer students to degree programs based on interests, aptitudes, or educational assessments
- Collaborates with teachers and administrators in the development, evaluation, and revision of school programs and in the preparation of master schedules for curriculum offerings
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Northwell Health
Learning and Development Specialist
08.2022 - Current
Job overview
- Facilitate training to employees in the classroom, hybrid, and side-by-side support
- Conduct New Hire Training and communicate site readiness with leadership
- Create instructional design for education material
- Conduct testing on the development, implementation, and evaluation of training programs
- Soarian training and Go-Live development and implementation
- Collaboration with EPIC implementation team for system integration
- Super-user EPIC trainer
- Collaboration with various stakeholders with IT implementation and operational impact
- Development of E-learning through articulate storyline
- Collaboration with patient access service hospital departments to ensure quality and create continued education
- Improved various system wide site on denial reduction through analytical research
- Ensuring compliance with federal and state regulatory bodies
- Utilizing Learning Management Systems (LMS)
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
- Increased employee retention rates by developing engaging onboarding and orientation processes.
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
- Standardized evaluation criteria across all courses allowing for consistent measurement of participant feedback for ongoing improvement efforts.
- Improved employee satisfaction and morale by providing tailored professional development opportunities.
- Developed a library of instructional materials, ensuring consistency in messaging across all departments.
- Created detailed reports outlining the impacts of learning initiatives on overall business performance showcasing tangible results from L&D efforts.
- Designed interactive workshops that fostered collaboration and active participation among team members for better knowledge retention.
- Aligned training programs with organizational goals, ensuring that learning initiatives directly supported overarching business objectives.
- Streamlined training process for new hires, accelerating time to productivity.
- Enhanced employee performance by designing and implementing comprehensive learning programs.
- Collaborated with cross-functional teams to identify skill gaps and create customized trainings to address them.
- Enhanced team's instructional design capabilities by conducting regular training sessions on modern educational technologies.
- Transformed employee performance feedback into actionable development plans, promoting individual and organizational growth.
- Led development of learning management system to streamline training processes and content accessibility.
- Improved learning outcomes with integration of multimedia and interactive content into traditional training materials.
Staten Island University Hospital -Northwell Health
Associate Project Manager (promotion)
04.2021 - 07.2022
Job overview
- Implementation of Connect North in PAST and Peri-Operative Services
- Consult with Connect North vendor for product development for SIUH services
- Consult with Anesthesia and Peri-Operative Services to develop and maintain project schedules
- Improved Pre-Admission surgical charting process
- Facilitation of patient care coordination and partnering with community physicians
- Assist patients with medical optimization and surgical clearance
- Collaborate with peri-operative service line to implement PAST Waived Case Process
- Health IT instructional design and training through presentations, process maps, and training materials for education
- Identifying and tracking department metrics for quality improvement
- Organization and facilitation of day to day operations between clinical and clerical operations
- Enhanced project delivery by coordinating cross-functional team efforts.
- Developed project schedules to ensure timely completion of tasks.
Staten Island University Hospital - Northwell Health
Registrar / Nurse Practitioner Support
07.2020 - 04.2021
Job overview
- Support nurse practitioners and physicians to obtain medical clearance for surgical procedures
- Insurance verification, booking of PAST appointments, reconcile OR charts and schedule
- Register patients for Centers for Ambulatory Surgery and Pre-Testing Admissions Department
- Comprehension of ICD-10 and CPT coding
TLC Physical Therapy
Patient Care Coordinator
09.2019 - 03.2020
Job overview
- Insurance verification and authorization
- Medical billing and coding - Medicaid, Medicare, private insurance, and worker compensation insurance
- Criterion Electronic Health Record Software
Education
CUNY School of Professional Studies
Masters of Science from Health Informaformation Management
05.2023
University Overview
- Relevant Coursework: HIPAA Law and Compliance/ Leadership and Management / Health Informatics / Health It, Security and Legal / Performance Improvement Strategies / Health Research and Statistics / Healthcare Finance and Revenue Cycle Management
- Academic Projects: Analysis of Healthcare API solutions / Qualitative Analysis on Security Metrics in Health IT / Biometrics and Patient Identification Research / Quality Improvement and Healthcare Process Improvement Implementation Strategies
- 3.9 GPA
- Capstone Project: Impact of Transformation Leadership, Project Lead
CUNY School of Professional Studies
Bachelor of Science from Health InformaFon Management
01.2018
University Overview
GPA: 3.5
Skills
- Experienced with EPIC Systems
- Experience with Cornerstone Learning Management
- McKesson Software Proficiency
- On-Demand Form Creation
- Healthcare Appointment Scheduling
- Cerner Soarian Financials Expertise
- Proficient in Sunrise Clinical Systems
- AllScripts Proficiency
- Advanced Microsoft Office Skills
- Interoperability in Health Systems
- Criterion EHR Proficiency
- Power BI Data Visualization
- Leadership Development Education
- Certified NAHAM Proctor
- Academic Advisement
- HIPAA Compliance Knowledge
- CMS
- Compliance With Joint Commission Standards
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Organizational development
- E-learning design
- Facilitation techniques
- Diversity and inclusion
- Blended learning
- Adult learning theory
- Training delivery
- Soft skills training
- Needs assessment
- Technical training
- Learning management systems
- Employee engagement
- Orientation and onboarding
- Coaching and development
- Leadership development
- Business needs analysis
- Clear communication
- Classroom experience
- Training material development
- Training method development
- Group discussion facilitation
- Survey management
- Attention to detail
- Compliance training
- Training program development
- Career development
Accomplishments
Completed Northwell Health Mentorship Program
- Achieved Graduation by completing a 9-Month Mentee program with accuracy and efficiency. - Completed Jan. 2025
Certification
Certified Health Access Associate (CHAA), 07/24
Languages
English
Timeline
Non-teaching Adjunct/College Advisement - Part Time
CUNY School of Professional Studies
01.2025 - Current
Learning and Development Specialist
Northwell Health
08.2022 - Current
Associate Project Manager (promotion)
Staten Island University Hospital -Northwell Health
04.2021 - 07.2022
Registrar / Nurse Practitioner Support
Staten Island University Hospital - Northwell Health
07.2020 - 04.2021
Patient Care Coordinator
TLC Physical Therapy
09.2019 - 03.2020
CUNY School of Professional Studies
Bachelor of Science from Health InformaFon Management
Certified Health Access Associate (CHAA), 07/24
CUNY School of Professional Studies
Masters of Science from Health Informaformation Management
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