Tenisha Chambliss
San Antonio
Summary
Licensed Insurance Agent with strong expertise in policy servicing, coverage assessment, compliance, and customer retention. Skilled in guiding clients through complex insurance decisions, resolving escalated issues, and ensuring accurate, timely processing of policy changes and claims. Proven track record of collaborating with underwriting teams, supporting new agents, and maintaining strict adherence to regulatory standards. Committed to delivering high-quality service that supports organizational goals and enhances client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Independent Contractor
Spark/Shipt
05.2024 - Current
- Communicated with customers to confirm order details and delivery preferences.
- Navigated various neighborhoods to optimize delivery routes and minimize delays.
- Managed vehicle maintenance and ensured safety compliance during deliveries.
- Assisted customers with product selections and provided recommendations when needed.
- Collaborated with team members to streamline delivery processes for efficiency.
- Delivered items efficiently to customers in designated timeframes.
Licensed Insurance Agent I
USAA
08.2021 - 02.2025
- Advise clients on appropriate insurance coverage options based on needs, risk factors, and underwriting guidelines.
- Process policy changes, renewals, cancellations, and claims with exceptional accuracy and compliance.
- Provide customer support for billing, payment processing, and service inquiries.
- Follow established compliance, risk management, and quality assurance policies.
- Partner with underwriters to analyze risks and determine premiums.
- Research complex underwriting issues and provide solutions.
- Mentor new agents during onboarding.
- Support colleagues by troubleshooting complex scenarios.
UM Coordinator
WELLMED Medical
12.2019 - 08.2021
- Completed prior authorization reviews and served as liaison for providers and members.
- Interpreted clinical documentation and validated request requirements.
- Evaluated requests against coverage policies to determine eligibility.
- Communicated case statuses to members and providers.
- Ensured accurate coding and documentation compliance.
Independent Contractor
Amazon
09.2017 - 12.2019
- Ensured safe vehicle operation and maintained compliance with safety regulations.
- Delivered shipments efficiently and verified accuracy.
- Determined optimal routes and managed delivery timelines.
Education
Certificate of Completion - Pharmacy Technician
Milwaukee Area Technical College
Milwaukee, WI05.2009
Skills
- Insurance Expertise: Policy Processing, Underwriting Support, Coverage Assessment, Claims Assistance, Liability Evaluation, Risk Analysis, Regulatory Compliance
- Professional Strengths: Customer Service, Conflict Resolution, Decision-Making, Workflow Management, Documentation Management, Data Accuracy and Collaboration
- Technical Skills: Microsoft Office, Word, Excel, Data Entry, Case Management Systems
Certification
- TX All Lines Adjuster License
- Property & Casualty (P&C;) Insurance Agent License
ADDITIONAL VALUE
- Recognized for ability to clarify complex policy concepts.
- Strong contributor to customer satisfaction and retention goals.
- Skilled in high-volume, compliance-focused environments.
Timeline
Independent Contractor
Spark/Shipt
05.2024 - Current
Licensed Insurance Agent I
USAA
08.2021 - 02.2025
UM Coordinator
WELLMED Medical
12.2019 - 08.2021
Independent Contractor
Amazon
09.2017 - 12.2019
Certificate of Completion - Pharmacy Technician
Milwaukee Area Technical College