Summary
Overview
Work History
Education
Skills
References
Timeline
Work Availability
Work Preference
Websites
Languages
Generic

Tenisha Harris

Supervisor - Customer Care
Overland Park,KS

Summary

Conscientious Unit Supervisor who has demonstrated sound judgment in handling sensitive and confidential information, ensuring utmost discretion and confidentiality. Effectively aligned with and supported the department's overall goals and mission through proactive contributions and outcomes. Managed time efficiently, minimizing unscheduled absences and maintaining a consistent presence to meet operational demands.

Overview

8
8
years of professional experience

Work History

Unit Supervisor

Missouri Department of Corrections
1 2024 - Current
  • Demonstrated sound judgment in handling sensitive and confidential information, ensuring utmost discretion and confidentiality.
  • Effectively aligned with and supported the department's overall goals and mission through proactive contributions and outcomes. • Managed time efficiently, minimizing unscheduled absences and maintaining a consistent presence to meet operational demands.
  • Developed and implemented a comprehensive training program for probation and parole officers, resulting in a 75% increase in client compliance and successful reintegration into society.

Probation and Parole Officer II

Missouri Department of Corrections
08.2020 - 01.2024
  • Specialty Caseload (ICOTS, SEX-OFFENDER, HCBC RE-ENTRY PROGRAM)
  • Supervise Probationers & Parolees who are actively enrolled in intensive supervision by the board and/or courts Conduct investigations of offender's home, work, and social environments for the circuit courts and/or the Board of Probation and Parole
  • Successfully completed 35 probation case reviews, ensuring compliance and adherence to court-ordered conditions.
  • Implemented a new case management system, resulting in a 10% increase in probation compliance and better tracking of offender progress.
  • Successfully managed a caseload of 150 probationers and parolees, ensuring compliance with court-ordered conditions and reducing re-offending

Account Coordinator

CRL Clinical Reference Laboratory
04.2022 - 12.2022
  • Process and complete all incoming general supply order requests (billable/non-billable), to include rollout spreadsheets
  • Use order review tool to evaluate and adjust supply quantity requests • Email order confirmations to requesting clients.

Court Clerk/Adult Probation Officer

Unified Government Of Wyandotte County
Kansas City, Kansas
12.2016 - 08.2020

Collectedprobationerconductinformationfromcommunity.Reportedviolations of supervision conditions
Supervised adult offenders to monitor compliance with court ordered conditions.
Worked in collaboration with offenders to engage them in caseplanning.
Prepare dockets, record case dispositions, court orders, and/or calendars of cases, and/or arrangement of payment of court fines and fees.
Answer inquiries from the general public regarding judicial procedures, court appearances, trial dates,
adjournments, outstanding warrants, summonses, subpoenas, witness fees, and payment of fines.
Prepare and issue orders of the court, including probation orders, release documentation,sentencing
information, and summonses.

Education

Master of Arts - Organizational Leadership

Southern New Hampshire University
05.2001 -

Associate of Arts - Organizational Leadership

Donnelly College
05.2001 -

Skills

Client Communication

References

Available upon request.

Timeline

Account Coordinator

CRL Clinical Reference Laboratory
04.2022 - 12.2022

Probation and Parole Officer II

Missouri Department of Corrections
08.2020 - 01.2024

Court Clerk/Adult Probation Officer

Unified Government Of Wyandotte County
12.2016 - 08.2020

Master of Arts - Organizational Leadership

Southern New Hampshire University
05.2001 -

Associate of Arts - Organizational Leadership

Donnelly College
05.2001 -

Unit Supervisor

Missouri Department of Corrections
1 2024 - Current

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Languages

English
Bilingual or Proficient (C2)
Tenisha HarrisSupervisor - Customer Care