Tenisha Tillman
Wauwatosa,WI
Summary
Dedicated Customer Service Representative, providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Caljan
Menomonee Falls, WI
05.2025 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Prepared RMA's
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Customer Service Representative
Tekra
New Berlin, WI
12.2022 - 03.2024
- Entered customers orders thru company's ERP system.
- Answered heavy volume of phone calls for customers orders, inquires, RMAs, and complaints.
- Provided information and suggestions for customer purchases.
- Prepared quotes and current cost of products.
- Worked closely with the shipping and manufacturing department to ensure on time shipments.
- Assisted Inside and Outside Sales Representatives to ensure customer needs were met.
Customer Service Representative
Meltric
Franklin, WI
08.2021 - 12.2022
- Answer heavy volume of phone calls and inbound emails, respond promptly to customer inquires and complaints.
- Receive, process, and verify accuracy of orders, forms, and requests.
- Provide pricing, availability, and delivery information.
- Support Outside Sales Team consisting of Regional Managers and Manufacturer Representatives.
Customer Service/Parts Inventory Clerk
Safran Landing Systems
Milwaukee, WI
03.2016 - 07.2021
- Assisting customers via telephone and email with questions/inquires about products and errors in shipments.
- Responsible for data entry of many orders.
- Ensure quotes and expiration dates are accurate.
- Expedited order fulfillment, accurately picking and packing parts for timely shipment.
- Enhanced inventory accuracy by diligently tracking and recording parts in the database.
Education
Medical Assistant Certification - Medical
Milwaukee Career College
Wauwatosa, WI05-2008
Pharmacy Technician - Pharmacy
MATC
Milwaukee, WI05-2000
High School Diploma -
Phoenix Alt. High School
Milwaukee, WI06-1995
Skills
- Customer service
- Order processing
- Product knowledge
- Technical support
- Data entry
- Customer relationship management
- Problem Solving
Timeline
Customer Service Representative
Caljan
05.2025 - Current
Customer Service Representative
Tekra
12.2022 - 03.2024
Customer Service Representative
Meltric
08.2021 - 12.2022
Customer Service/Parts Inventory Clerk
Safran Landing Systems
03.2016 - 07.2021
Medical Assistant Certification - Medical
Milwaukee Career College
Pharmacy Technician - Pharmacy
MATC
High School Diploma -
Phoenix Alt. High School
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