Tenisha Youngblood
Business
Mansfield,US
Summary
Dynamic Assistant Manager with a proven track record at Family Dollar, excelling in process optimization and effective team leadership. Enhanced customer satisfaction through swift complaint resolution and fostered a collaborative work environment. Skilled in decision-making and employee performance evaluations, driving team motivation and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Family Dollar
02.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Receiving Manager
Kroger
09.2015 - 03.2021
- Gathered and processed merchandise returns.
- Unloaded, sorted and stored incoming merchandise.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Reduced product damage by establishing thorough inspection procedures during the receiving process.
- Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
- Managed inbound receiving departments.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
Education
High School Diploma -
Mansfield High
Mansfield 05-1998
Skills
Process optimization
Effective team leadership
Conducting employee performance evaluations
Cost reduction
Effective troubleshooting
Decision-making
Team motivation
Effective time management
Employee scheduling
Certification
Receiving
Timeline
Assistant Manager
Family Dollar
02.2024 - Current
Receiving Manager
Kroger
09.2015 - 03.2021
High School Diploma -
Mansfield High