TENISHIA JACKSON
Olathe,KS
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
11
11
years of professional experience
Work History
Reentry Case Manager
Johnson County Mental Health
03.2023 - Current
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Evaluated treatment plans against individual goals and healthcare standards.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Crisis Case Manager
Pawnee Mental Health Services
06.2020 - 09.2022
- Provided support to providers both in and out of office, as well as provided support to other community entities who are dealing with adult or child and need assistance of crisis stabilization services to help with crisis
- Make follow-up calls to consumers who fail to show up for post-crisis follow-up appointments or who may be needing extra contact in order to effectively cope with current crisis.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated program referrals for community-based resources.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Collaborated with healthcare providers to drive continuity of care.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Managed caseload to satisfy multiple patients with diverse needs.
- Assisted patients in accessing housing, financial assistance and other community resources.
Medical Receptionist
UTC Health & Rehab
02.2015 - 08.2015
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Registered and verified patient records before triage with most up-to-date information.
Presorter
Link Staffing Services
03.2014 - 10.2014
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
- Performed routine preventive maintenance on sorting machines and removed envelope jams.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
Corrections Officer
Corrections Corporation of America
11.2012 - 08.2013
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Routinely counted inmates and in response to potential security breaches.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
Education
Bachelor's Degree - Criminal Justice
Southern New Hampshire University
Manchester, NH01.2020
Skills
- Administrative Support
- Crisis Planning
- Cultural Sensitivity
- Occupational Health and Safety
- Information Collection
- Medical Records Management
- Emotional Support
- Conflict Resolution Tactics
- Electronic Charting
- Confidentiality Requirements
- Substance Abuse Treatment
- Goal Setting
Additional Information
Adult Mental Health First Aid
Basic Life Support
Timeline
Reentry Case Manager
Johnson County Mental Health
03.2023 - Current
Crisis Case Manager
Pawnee Mental Health Services
06.2020 - 09.2022
Medical Receptionist
UTC Health & Rehab
02.2015 - 08.2015
Presorter
Link Staffing Services
03.2014 - 10.2014
Corrections Officer
Corrections Corporation of America
11.2012 - 08.2013
Bachelor's Degree - Criminal Justice
Southern New Hampshire University
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