Tenishia Mumphrey
Highland,CA
Summary
Results-driven individual with extensive experience in customer service and administrative support. Proven ability to manage operations effectively while ensuring compliance and customer satisfaction. Ready to leverage organizational skills and enhance team performance.
Overview
26
26
years of professional experience
Work History
Mail Carrier
Unites States Postal Service
San Bernardino, CA
07.2021 - Current
- Delivered mail and packages efficiently, adhering to established routes and schedules.
- Managed customer inquiries and resolved delivery-related issues promptly.
- Ensured compliance with safety regulations while operating postal vehicles.
- Recorded deliveries and collected payments accurately.
- Oversaw daily operations, coordinating with team members to meet service goals.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Pharmacy Technician
Kaiser Permanente
Fontana, CA
06.2007 - 06.2020
- Processed prescription orders accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in preparing and dispensing medications according to safety protocols.
- Managed inventory levels, reducing medication shortages and enhancing pharmacy operations.
- Trained and mentored junior technicians on best practices and operational procedures.
- Ensured compliance with regulatory standards, enhancing overall pharmacy quality assurance measures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Customer Service Manager
Walmart
Highland, CA
01.2001 - 06.2007
- Led customer service initiatives that improved satisfaction and retention rates.
- Implemented feedback mechanisms to identify areas for service improvement.
- Developed training programs that enhanced staff performance and operational efficiency.
- Mentored team members on best practices for issue resolution and communication.
- Managed staffing schedules to ensure adequate coverage during peak hours for optimal service delivery.
Education
Pharmacy Technician - Pharmacy
Inland Career Education Center
San Bernardino, CA07.2008
No Degree - General Studies
Victor Valley College
Victorville, CAHigh School Diploma -
San Andreas High School
Highland, CA06.2000
Skills
- Parcel delivery
- Vehicle loading
- Administrative tasks
- Organizing and categorizing
- Document management
- Verbal communication
- Time management
- Positive attitude
- Customer service
- Data entry
- Excel management
- Route optimization
Timeline
Mail Carrier
Unites States Postal Service
07.2021 - Current
Pharmacy Technician
Kaiser Permanente
06.2007 - 06.2020
Customer Service Manager
Walmart
01.2001 - 06.2007
No Degree - General Studies
Victor Valley College
Pharmacy Technician - Pharmacy
Inland Career Education Center
High School Diploma -
San Andreas High School