Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tenita M Smith

Springfield,MA

Summary

Dedicated professional with over nine years of experience in managing patient health records and a strong commitment to maintaining accurate documentation. Expertise in enhancing record-keeping processes while ensuring confidentiality and compliance with regulatory standards. Proven track record of contributing to team success and driving organizational goals through meticulous attention to detail and proactive problem-solving. Eager to leverage skills and knowledge to support continued excellence in healthcare delivery.

Overview

23
23
years of professional experience

Work History

Retrieval Contractor Specialist

Robert Half Office Team / Optum
02.2024 - Current
  • This is a temporary position at UHG/Optum. My job responsibilities consist of pulling records from many electronic EHR databases from different medical facilities for HEDIS measures and RISK.

ROI Specialist

CPS Recruitment/Verisma
07.2023 - 07.2023
  • This was a very short temporary assignment through a temp agency, it was cut short due to lack of work. My responsibility was to pull medical records for various requestors.

Medical Records Chart Retrieval & Audit Processor

RemX Staffing
04.2022 - 09.2022
  • While working for this temp agency I worked at two different medical companies remotely which were : CIOX Health (4/2022-5/2022) as a Medical Records Audit Processor -I processed and requested medical records in a timely manner, data entry, as well as following HIPAA guidelines and Change Healthcare (9/2022-9/28/2022) as a Medical Records Chart Retrieval Specialist - I retrieved medical records from various medical facilities and entered them into the system.

ROI Specialist

Records Connect
06.2021 - 09.2021
  • I processed authorization (ROI) requests while maintaining HIPAA compliance and then sent the requests to a third party who actually pulls the records from the EMR system and sends them out to requestors.

ROI Specialist

Scan Stat Technologies
11.2020 - 02.2021
  • Directed all requests for Texas Children Hospital and inquiries for patient health information. I was HIPAA compliant and maintained the confidentiality of all patients, clients, and facility information. Dispensed patient health information with accountability to all regulatory entities and policies and I provided excellent customer service, exhibiting respectful demeanor with each customer.

Healthcare Positions

J. Morrissey & Company
10.2006 - 12.2020
  • While working for this temp agency I held many temporary positions such as a File Clerk at Dr. Francis Murrayoffice from (10/2020-12/2020)- I filed medical documents into charts and pulled records for doctors ; Data Entry Clerk atMercy Cancer Center (12/2017-3/2018)-I entered patient data for Oncology into databases for Medicare and Medicaid; HIM Specialist at Mercy Medical Center(7/2018-9/2018) -I prepared medical records charts to scan into a database in the Health Information department; Medical Records Clerk at Trinity Health East(10/2018-11/2018)- I assisted in helping in the Audiology department copy and process medical records requests since it was closing; Scanning /Referral Specialist at Riverbend Medical Group (2014-2015)- I scanned numerous medical documents into patients' medical records. Abstracted and faxed medical record information needed for external referrals and consults following proper medical records release and policies when applicable; Insurance Verification Specialist at Valley Medical Associates(8/2014-9/2014)-I entered health insurance information for medical facilities and verified insurance eligibility; File Clerk at Hampden County Physicians(2007-2008) - I maintained the company's medical records ensuring patient privacy and confidentiality. Retrieved patient medical records for physicians, technicians, or other medical personnel ; Dietary Aid at the Jewish Nursing Home (2006)-I prepared food for residents; and a Medical Records Clerk at Brightside(2006)- I filed and pulled records for doctors as well as clinicians and prepared their schedules.

HIM Specialist

Trinity Health
03.2020 - 07.2020
  • I was officially hired at Mercy Medical Center as an HIM specialist but was placed on a temporary furlough due to the Coronavirus Pandemic and then the job position was completely terminated in July 2020 due to financial reasons within the company.

EMR Specialist

Baystate Health
04.2019 - 02.2020
  • My job responsibilities consists of preparing medical documents, scanning ambulatory records into a database and indexing the medical document into a EMR system called VDI. I also followed all company policies and procedures to deliver quality work.

Office Assistant (Medical Records Clerk)

JGS Lifecare/ Spectrum
07.2015 - 09.2016
  • My job was to performed administrative and office support efficiently handling incoming mail, phone calls, filing and copying. I also oversaw medical records and performed data entry, ordering supplies, and faxing. I provided customer service quickly and professionally.

ROI Specialist

Health port Technologies
07.2009 - 06.2011
  • I released medical information to patients, insurance companies, law offices, court orders and subpoenas and ensured HIPAA compliance as well as inputting data into computer EMR systems such as (EPIC and MEDITECH).I maintained accuracy, completeness and security for all medical records and health information. This resulted in me being recognized as one of the top 200 employees with the highest increase in requests processed.


Personal Care Attendant

Northshore Arc
09.2006 - 06.2007
  • I assisted client with daily living needs to maintain self-esteem and general wellness. I also performed housekeeping duties, such as cooking, cleaning, and washing dishes. I provided pill management and maintained positive working relationships with clients/families.

File Clerk

Summer of Work & Learning Program
07.2002 - 08.2002
  • This was a summer job while I was still in high school through the Summer of Work and Learning program that enables participating students to explore careers and develop skills required for high performance workplaces. This program consists of classroom education and then reporting to job sites. I worked at two Baystate facility sites ( Baystate Medical Center & Baystate Mason Square Neighborhood Health Center ), while working at these sites I able to gain hands on experience working as a file clerk filing documents in alphanumeric order, and entering data into database and this also was the first job that inspired my interest in Healthcare.

Education

Master's - Health Administration

Southern New Hampshire University
Manchester, NH
08.2020

Bachelor's - Health Information Management

Cambridge College
Springfield, MA
06.2017

Associate of Arts - Office Information Technologies

Springfield Technical Community College
Springfield, MA
01-2014

Skills

  • Proficient in Microsoft Word, Excel & Outlook
  • Flexible problem-solving
  • Effective multitasking skills
  • Quick learner
  • Proficient in managing tight deadlines
  • Teamwork proficiency
  • Effective communication
  • Record management
  • Health information organization
  • Detail-oriented data management
  • Customer engagement
  • Knowledge of clinical terminology
  • Document scanning
  • Strong attention to detail
  • Confidential patient record handling

Timeline

Retrieval Contractor Specialist

Robert Half Office Team / Optum
02.2024 - Current

ROI Specialist

CPS Recruitment/Verisma
07.2023 - 07.2023

Medical Records Chart Retrieval & Audit Processor

RemX Staffing
04.2022 - 09.2022

ROI Specialist

Records Connect
06.2021 - 09.2021

ROI Specialist

Scan Stat Technologies
11.2020 - 02.2021

HIM Specialist

Trinity Health
03.2020 - 07.2020

EMR Specialist

Baystate Health
04.2019 - 02.2020

Office Assistant (Medical Records Clerk)

JGS Lifecare/ Spectrum
07.2015 - 09.2016

ROI Specialist

Health port Technologies
07.2009 - 06.2011

Healthcare Positions

J. Morrissey & Company
10.2006 - 12.2020

Personal Care Attendant

Northshore Arc
09.2006 - 06.2007

File Clerk

Summer of Work & Learning Program
07.2002 - 08.2002

Master's - Health Administration

Southern New Hampshire University

Bachelor's - Health Information Management

Cambridge College

Associate of Arts - Office Information Technologies

Springfield Technical Community College

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