Jessica Bailey
Chicago,Illinois
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
11
11
years of professional experience
Work History
Customer Care Specialist
AmerisourceBergen
06.2022 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Responded to customer inquiries via phone, email and web-based platforms.
- Verified accuracy of customer account information and updated when necessary.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Telephone Agent
Unicom Teleservices
09.2020 - 02.2021
- Assisted 100+ persons per day, providing various services including, appointment setting, troubleshooting, and acting as liaison between physicians and their patients
- Maintain strong client and service knowledge to better assist customers with concerns, questions, and general education
- Ensured accuracy of data by keeping track of all customer calls via spreadsheets and company software.
Seasonal Election Judge Trainer
Election Operation Center
01.2020 - 03.2020
- Traveled to assigned locations throughout Suburban Cook County to instruct training classes for Election Judges in preparation for the 2020 Primary Election
- Trained Judges on all procedures performed and provided detailed instruction on the utilization of especially important election equipment
- Applied my relational abilities to ensure that each Judge was supplied with all essential information and tools needed to perform their appointed duties at their designated polling place.
Recruiter
MV Transportation
02.2019 - 10.2019
- Screened applicants over the phone to potentially schedule a face to face interview
- Utilized my communication skills to perform face to face behavioral interviews with candidates
- Delivered weekly applicant status reports to on-site management and Regional Recruiter using Microsoft Excel
- Assisted with the onboarding process for new hires by preparing I9 forms and initiating background checks and drug screenings.
Legal Assistant
Ed Miniat Inc
10.2018 - 12.2018
- Worked independently to evaluate the company’s legal contracts in search of key client specifics and vital information
- Created detailed documents for each client with the data obtained using Microsoft Word
- Discussed progress and addressed any concerns of the assignment with remote Supervisor daily using Microsoft Outlook.
Legal Assistant
McCalla Raymer Leibert Pierce LLC
01.2015 - 08.2017
- Assisted team of Attorney’s with the completion of the Foreclosure process, focusing on the SCRA and PACER procedures
- Regularly handled sensitive client information, entering the data into loan management software programs such as Seterus, LoanSphere, and Ditech
- Acted as key Reception relief for the firm, mastering the tasks of properly directing calls and assisting visitors with the check-in process.
Recruiter/Pre-Employment Specialist
PeopleScout
08.2013 - 08.2014
- Conducted telephone screenings for companies like Delta Airlines, AT&T, and Waste Management
- Was quickly promoted to higher position, initiating, and monitoring background checks for Sysco Foods new hires
- Assisted with the onboarding process for employees, communicating daily to ensure all tasks are completed prior to potential start date
- Kept detailed records of correspondence and actions for each candidate utilizing Microsoft Excel.
Education
Bachelor’s Degree, Information Systems Technology -
Southern Illinois University
01.2013
Skills
- Proficient in Microsoft Word, Excel & Outlook
- Customer Service
- Quality Assurance
- Data Entry
- Email correspondence
- Problem Resolution
Referencesavailable
True
Timeline
Customer Care Specialist
AmerisourceBergen
06.2022 - 10.2024
Telephone Agent
Unicom Teleservices
09.2020 - 02.2021
Seasonal Election Judge Trainer
Election Operation Center
01.2020 - 03.2020
Recruiter
MV Transportation
02.2019 - 10.2019
Legal Assistant
Ed Miniat Inc
10.2018 - 12.2018
Legal Assistant
McCalla Raymer Leibert Pierce LLC
01.2015 - 08.2017
Recruiter/Pre-Employment Specialist
PeopleScout
08.2013 - 08.2014
Bachelor’s Degree, Information Systems Technology -
Southern Illinois University