Customer Service Professional
Laura Mercedes Rudisill
KELTEC Technolab
Lincolnton,NC
18
years of professional experience
Diligent Customer Service professional with a knack for resolving customer inquiries and closing sales efficiently. Demonstrated success in building strong customer relationships and driving repeat business. Proven ability to handle complex issues with effective communication and problem-solving skills.
Work History
Customer Service Sales Representative
3 Years 11 Months- Delivered exceptional customer support, resolving inquiries efficiently and maintaining high satisfaction levels.
- Developed product knowledge to effectively address customer needs and recommend tailored solutions.
- Streamlined sales processes, enhancing communication between departments for improved service delivery.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Maintained high levels of customer retention with proactive relationship-building strategies, with a customer load of over 100 customers.
- Managed escalated issues with professionalism, ensuring swift resolution while preserving client relationships.
Customer Success Specialist
8 Months- Assisted customers banking needs in a call center setting for online banking, account troubleshooting, debit card issues and check orders.
Customer Relations & Service Coordinator
7 Months- Managed the front desk by taking calls for customers to coordinate propane deliveries, propane repairs and new set ups. New set ups would include coordinating the project from running a new gas line to installing the new gas logs customers purchased from our company showroom.
Customer Service Representative
2 Years 2 Months- Working in a call center environment, received up to 50-100 calls during a shift, assisting customers in new orders, shipping issues, general questions on products and occasional “up-sale”. Evaluated monthly on customers feedback, call times, and overall efficiency on each caller's needs.
Service Manager
1 Year 1 Month- Managed daily Front of House operations, servers scheduling, placed orders for bar supplies, collected end of shift checkouts and completed financial reports for the owners.
Administrative Assistant to City Manager / Human Resource Director
1 Year 8 Months- Reporting directly to the City Manager & working with the City Commissioners to include; setting up meetings, taking phone calls, updating city policies, personnel forms & reviewing financial reports. Once promoted to Human Resource Director, responsibilities included but not limited to; advertising & hiring for any positions, conducting interviews, background checks, & drug screenings for candidates.
Human Resource Specialist
4 Years 4 Months- Created & maintained around 300 soldiers personnel files for our unit. Prepared reports, evaluated & revised companies’ Standard Operating Procedures (SOP’s) to report to the direct Commander’s office. Increased proficiency in the annual companies’ inspection from 70% to 100%.
Education
Basic Training
Human Resource Advanced Training
Graduate
Skills
Self-motivated
Proficient in Microsoft Word
Excel & Outlook
Organized
Customer Service
Problem Solving
Multitasking
Active listening
Goal oriented
Critical thinking
Call center experience
Data entry
Customer complaint resolution
Timeline
Customer Service Sales Representative
KELTEC Technolab
08.2022 - 07.2026Read More
Customer Success Specialist
Wells Fargo
10.2020 - 06.2021Read More
Customer Relations & Service Coordinator
Quality Propane
08.2019 - 03.2020Read More
Customer Service Representative
SnapAV
08.2016 - 10.2018Read More
Service Manager
Homesteads Grill & Taphouse
03.2015 - 04.2016Read More
Administrative Assistant to City Manager / Human Resource Director
City of Tucumcari
06.2013 - 02.2015Read More
Human Resource Specialist
U.S. Army
08.2008 - 12.2012Read More
East Lincoln High School
Graduate
Read More
U.S. Army
Human Resource Advanced Training
Read More
U.S. Army
Basic Training
Read More