Summary
Overview
Work History
Education
Skills
Timeline
Generic
Valentina Gonzalez

Valentina Gonzalez

Brick,NJ

Summary

Professional in Social Communication with an emphasis on Sports and Entertainment Journalism. Creative and critical thinker with an ability to adapt easily to change. Possesses strong customer service skills developed through experience in a retail environment. Known for excellent communication, teamwork, responsibility, initiative, dynamism, and leadership. Capable of offering quick solutions, always promoting good internal and external communication and interaction, thereby maintaining a focus on achieving goals and satisfactory results.

Overview

3
3
years of professional experience

Work History

Customer Service Sales Representative

G.B.L.P TILE LLC
10.2023 - Current
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.

Production Assistant - Journalist

Win Sports
06.2022 - 04.2023
  • Generate weekly topics for content creation
  • Lead and conduct interviews
  • Appear on camera
  • Create stories for the newscast

Journalism Intern

Regional Channel Telepacifico
08.2021 - 03.2022
  • Generate weekly topics for content creation
  • Lead and conduct interviews
  • Appear on camera
  • Create stories for the newscast
  • Improved writing skills through consistent feedback from editors, leading to higher-quality content.

Education

Bachelor of Arts - Social Communicator And Journalist

University Autonoma De Occidente
Colombia
06.2022

High School Diploma -

The British School of Cali
Colombia
05.2017

Skills

  • Bilingual
  • Public Speaking
  • Time Management
  • Self-motivated
  • Cold calling
  • Problem solving
  • Competitive

Timeline

Customer Service Sales Representative

G.B.L.P TILE LLC
10.2023 - Current

Production Assistant - Journalist

Win Sports
06.2022 - 04.2023

Journalism Intern

Regional Channel Telepacifico
08.2021 - 03.2022

Bachelor of Arts - Social Communicator And Journalist

University Autonoma De Occidente

High School Diploma -

The British School of Cali
Valentina Gonzalez