Tennile Johnson
Kansas City,MO
Summary
Highly-motivated and reliable employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Business Operations Manager /Customer Service Representative
Old Navy, Gap
Lee's Summit, MO
05.2014 - 06.2020
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Developed and maintained job postings, recruitment strategies, and applicant tracking systems.
- Managed workflow processes related to document management tasks efficiently.
- Coordinated with store personnel to ensure opening and closing procedures were followed correctly.
- Ensured proper staffing levels were met for each shift.
- Supervised cash register transactions to minimize errors or theft.
- Organized the training sessions for new employees and improved operations in sales.
Mail Processing Clerk
Pitney Bowes
Overland Park, KS
04.2004 - 06.2006
- Sorted and distributed incoming mail.
- Maintained records of outgoing mail items.
- Scanned documents into a digital format for archiving.
- Tracked orders from customers using online tracking systems.
- Responded promptly to customer inquiries regarding their shipments or orders.
Office Administrator
City Of Olathe through Core staff agency
Olathe, KS
01.2003 - 04.2004
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Greeted visitors warmly, handled inquiries and issues with technology.
District Manager
Royal Theater
Wichita, KS
10.1997 - 08.2003
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Mentored team members by demonstrating best practices for sales and customer service.
Education
High School Diploma -
Wichita Southeast High
Wichita, KS05.1998
Some College (No Degree) - Education
Wichita State University
Wichita, KSSkills
- Decision-Making Capabilities
- Onboarding and Training
- Disciplined Leadership
- Workflow Optimization
- Filing
- Spreadsheet Management
- Clerical Support
- Office Administration
- Call Handling
- Employee Communication
- Customer Relations
- Social Media Management
Timeline
Business Operations Manager /Customer Service Representative
Old Navy, Gap
05.2014 - 06.2020
Mail Processing Clerk
Pitney Bowes
04.2004 - 06.2006
Office Administrator
City Of Olathe through Core staff agency
01.2003 - 04.2004
District Manager
Royal Theater
10.1997 - 08.2003
High School Diploma -
Wichita Southeast High
Some College (No Degree) - Education
Wichita State University