Dynamic customer service and sales professional with a strong record of exceeding performance goals. Leverages active listening and problem-solving abilities to foster customer trust and satisfaction, driving repeat business in diverse environments.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Food Preparation Worker
Workforce Alliance | Ctworks
Meriden, Connecticut
11.2025 - 01.2026
Prepared and cooked food items according to recipes and menus, ensuring consistency and quality.
Ensured compliance with health regulations in food handling during preparation.
Restocked, organized, and arranged service and food stations to streamline workflow.
Developed skills that improved team support and effectively addressed customer needs.
Residential Support Specialist
InterCommunity Healthcare
Hartford, CT
05.2023 - 07.2025
Facilitated and documented recovery-focused sessions, promoting personal growth and engagement.
Provided personalized support to residents through consistent check-ins and active listening, fostering a sense of community.
Supported residents' daily needs while ensuring a clean and inviting environment to promote well-being.
Cultivated accountability, teamwork, and open communication to enhance trust and resident satisfaction.
Sandwich Maker/ Cashier
Patty Cakes Bakery
Rocky Hill, CT
04.2021 - 02.2023
Delivered friendly, efficient customer service and handled transactions while suggesting menu items to enhance sales.
Maintained accuracy and speed to foster a positive customer experience in a fast-paced environment.
Prepared food and organized workspace to ensure cleanliness during opening and closing shifts.
Customer Service Representative
TeleReach Inc.
Plainville, CT
04.2012 - 10.2017
Handled inbound and outbound calls, emphasizing retention and customer satisfaction.
Addressed concerns with empathy and persuasive communication to achieve service and sales targets.
Facilitated payments, account setup, and personalized plans to bring accounts current for customers.